Renowned Enthusiast I

PSA: DO NOT UPDATE TO THE NEW APP YET (list of issues included)

Forum|Forum|2 years ago
May 9, 2024
103 replies
17494 views

Please if u have some issues u don’t see in my post, add them with bulletins, so there is a comperehensive lists for other users or the SONOS itself.

Device: iPhone 14 Pro Max - iOS 17.4.1

1.) If u’re trying to TruePlay ERA’s 300 in the NEW APP (80.00.04), and microphones are disabled on the ERA’s themselves, then the TruePlay process fails.This is due to disabled microphones. If i tried it in the OLD APP (16.1), there was a step/prompt that warned me exactly about the microphones e.g. that they need to be enabled, so the TruePlay could run successfully. This prompt is missing in the NEW APP (80.00.04). So if u’re having TruePlay issues, try to enable microphones.

2.) If u’re having issues with TruePlay not starting after tapping/hitting “Continue” button in the NEW APP (80.00.04), reboot your phone and it should work.

3.) If u’re experiencing some other issues in the NEW APP (80.00.04), they might be mitigated by going to “Account” / “App Preferences” / “Reset App” which will logout you out of the app and u'll have to sign in again and go through the initial wizard, which's gonna find your existing system.

4.) I also had issues with my existing Apple playlist. After hitting play, songs were skipped one by one and nothing was playing. NEW APP (80.00.04)

5.) The removal of surrounds simply doesn’t work in the NEW APP (80.00.04). Even if i’ve factory reset them, the process failed. When i tried it on the OLD APP (16.1), it worked like magic.

6.) Addition of new speakers (ERA 300 in my case) did not work in NEW APP (80.00.04) either at all, or it crashed during the pairing/registering/wi-fi wizard. I’ve spent approx. hour on Sonos support to achieve nothing.

7.) “System Settings” / “Manage” / “About my system” / “Audio in:” doesn’t display the audio format/kodek in the NEW APP (80.00.04). So for example, if u’re wondering if lossy DD+ ATMOS is playing or the lossless DTHD ATMOS is playing, at the moment u're out of luck. NEW APP (80.00.04)

8.) “System Settings” / “Manage” / “About my system” / “Sonos ID. ”If your ID is not displayed, try the “Reset App” steps and it could help. NEW APP (80.00.04)

9.) “System Settings” / “Your System” / “Room” / “Products” / “Specific Product” / “Status” / “Network”. The input field is empty and does not display name of the network for existing products. NEW APP (80.00.04)

10.) “System Settings” / “Your System” / “Room” / “Products” / “Specific Product”. Enable or Disable Wi-Fi does nothing / displays “Something went wrong” error. NEW APP (80.00.04)

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Show previous replies

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jimbob123

Avid Contributor I

The new app is awful. no point having Amazon music as I can not play it.

That’s nothing to do with the app, there’s a problem with the Amazon Music » Sonos connection.

https://status.sonos.com/

Majo133Author

Renowned Enthusiast I

11.) If u’re TruePlaying and going through the process, it eventually fails on the very last step, e.g. the “test sounds” stop playing, but the App is stuck and it won’t finish and your only option is to tap “Close” button. Tried 3 times in a row, restarted the app, restarted the phone, nothing helped. NEW APP (80.00.04). Only thing that again helped, was to do TruePlay on the OLD APP (16.1).

Yesterday, is not today.

S

szary

Lyricist I

Hi, I only use YouTube Music that comes with my YouTube Premium subscription. Recently Google start to phasing out Google Podcasts and integrated it to YouTube Music. Unfortunatly on Sonos app podcasts are not working. I mean they show up in the Library/Podcasts. Everything is there, but when I’m trying to play it, it’s just skip and the app trys to play another podcast on the list (and fails again and trys another one and so on). All the music on YouTube Music plays great, but not podcasts.

The problem was there in the old app too:

I hoped it will be fixed in the new one, but it still there but this time there’s no error message, it just skips playing.

E

Ed M.

Lyricist III

I had saved 30 radio stations in MY STATIONS. All gone. Has anyone found where these are now, or whether user-selected stations have been deleted by this crap update? Really bad planning Sonos….

G

GC3

Headliner I

I'm not going to be surprised if sonos actually does rollback this one.

As the list of issues seems to be growing.

E

Ed M.

Lyricist III

I rolled back to version 16.1 on my Android phone by following the tips on this post: https://www.reddit.com/r/sonos/comments/1cnxj1d/how_to_roll_back_from_sonos_80_to_161_android/

J

janthony6

Trending Lyricist I

any new device added using this new app is forcing everything onto SonosNet. even when connected via ethernet, with other devices on ethernet and nothing on wifi, it is forcing sonosnet and you can’t disable wifi.

disable wifi results in the device rebooting a few times and staying on.

P

PockDacmve

Lyricist III

Trying to play radio stations in my previous played list and get " something went wrong"

T

tippet

Contributor I