Skip to main content
Asal beag dubh
Contributor I
October 19, 2017
Answered

Problem - stuck in an infinite update loop

  • October 19, 2017
  • 12 replies
  • 5255 views
I went to use the Sonos app this evening and was prompted to check for updates. I was directed to the app store which didn't identify that I wasn't using the latest version, so my only option was to 'Open' rather than 'Get' the latest version. This sent me back to the update screen which has left me in an infinite loop of checking for updates only for no update to be found. Any suggestions?
Currently running the new (and awful) 8.0 on an iphone 5s running ios 10.3.3.
Trying to connect to a Sonos Play 1.
Thanks
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Asal beag dubh
    The issue resolved itself finally on Sunday. The Appstore recognised that the version on my phone was out of date and finally updated. Thanks for the reply. I hope you have the same luck.

    12 replies

    Show previous replies
    PaulJones
    Trending Lyricist I
    August 30, 2018
    I am not sabotaging my own system, John B. I simply don't want to register my product with the manufacturer. Why do they need to know my email? Why do they need to know my musical choices? Why do they need to know my location? It's so they can upsell more kit to me, sell my details on to somebody else or some other creepy reason I hadn't thought of. It is rude of you, John B, to suggest such! But you are right about Bose - they need registration as well. I will find another product and perhaps you will find some manners.
    Stuart_W
    Stuart_W
    World-Class Superstar
    August 30, 2018
    I am not sabotaging my own system, John B. I simply don't want to register my product with the manufacturer. Why do they need to know my email? Why do they need to know my musical choices? Why do they need to know my location? It's so they can upsell more kit to me, sell my details on to somebody else or some other creepy reason I hadn't thought of. It is rude of you, John B, to suggest such! But you are right about Bose - they need registration as well. I will find another product and perhaps you will find some manners.

    Registration WAS required when you initially set-up the system. What has changed recently is addition of new speakers requires confirmation of account and password (the one you ALREADY registered at the beginning).

    Sonos needs to know your country in order to ensure that they deliver the services available in your country. If you don't use those services then tell Sonos you are in Rwanda.

    Sonos have explicitly stated they will NOT sell or give any data to other parties. If you don't trust them and aren't prepared to register with a "Sonos only give them the details of my cats with my school bullies name" e-mail then selling your kit is probably the way to go for you
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    Terms & ConditionsAccessibility statement