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Contributor I
Mar 22, 2019 10:34 PM UTC

Pressing Play and Nothing Happens

Have you ever pressed the play button and Sonos thinks and then nothing happens? No music - nothing. It just goes back to show the "play" arrow. It's like groundhog day. I do it all over again and get the same result. This is odd - it was working just fine yesterday :S
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    11 replies

    Enthusiast II
    Mar 22, 2019 11:48 PM UTC
    Does the LED flash orange when you press the Play button on the speaker?
    What are you playing to Sonos exactly? Spotify, Pandora, Apple Music?
    Have you tried another station/source? Can you try Radio by TuneIn?
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    Contributor I
    Mar 23, 2019 1:06 AM UTC
    Great questions!??
    Yes - speakers are connected
    Playing KBCO studio C on Tunedin
    Yep, tried others sources and nothing works
    I restarted the modem - no luck
    What else do you have up your sleeve?
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    Airgetlam
    Mar 23, 2019 1:24 AM UTC
    Don't restart the modem, power cycle the router, and the speaker, too.

    Are you pressing play on the controller, or on the speaker?

    Have you tried playing another station other than KBCO to see if it's an issue with that station? Have you tried playing music from some other source than TuneIn?
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    Bruce
    Airgetlam
    Mar 23, 2019 1:25 AM UTC
    It's an iHeart radio station, have you tried the iHeart Radio plugin for Sonos, rather than the TuneIn plugin?
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    Bruce
    Contributor I
    Mar 23, 2019 6:01 PM UTC
    I’ve tried different stations and different inputs. I’ve tried to play both from my iPhone app and my desktop. Nothing works.

    I press play, there is a twirling icon to indicate that it is working, then 5 seconds later the play button reappears.
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    Airgetlam
    Mar 23, 2019 7:15 PM UTC
    Are you trying to "play" from TuneIn? That won't work. You must install the iHeart radio plugin.
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    Bruce
    Contributor I
    Mar 23, 2019 7:18 PM UTC
    I have the plug-in and it’s been working for years but all the sudden it stopped! I’ve also tried other inputs such as Apple Music and the music that’s on my phone none of them work. I think I’m going to try uninstalling the app and reinstalling
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    Airgetlam
    Mar 23, 2019 7:25 PM UTC
    Never a horrible idea. Since all of the "data" is stored on your speaker, uninstalling the controller and reinstalling it can't hurt.
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    Bruce
    Contributor I
    Mar 23, 2019 9:23 PM UTC
    I have unplugged the controller and replugged it, Still doing the same thing. Click here to see https://youtu.be/8oHa5CIweDY
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    Contributor I
    Mar 23, 2019 9:24 PM UTC
    See for yourself
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