Contributor I

Please go back to the last app, the update sucks SO bad!

Forum|Forum|9 years ago
October 7, 2017
397 replies
18965 views

Is there any way to revert back to the last app before the recent update? This latest update is just plain stupid.

UI

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johncanter

Enthusiast II

Give it a rest JGatie, it is not a competition. We all have access to the Sonos release notes so if you are saying nothing changed from v5.0 to 7.4 (25 releases BTW) then you are making yourself look like a fool and I thought you were an intelligent man.

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BurtBushell

Renowned Enthusiast II

I really see no need for the hostility in this thread. Don’t take things so seriously guys. There are legitimate concerns with the app. Yes there is a ridiculous amount of exaggeration on how “terrible” the app is but there are concerns which we trust Sonos is looking at.

Let us calm down and have some patience for a comprehensive response from Sonos in terms of adjustments.

(1) Play 1, (1) Play 3, (2) Play 5s Gen 1, (1) Play 5 Gen 2, (1) Connect Amp powering a pair of Wharfedale Diamond 10.1, (2) Echo Dots.

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andrewmk

Renowned Enthusiast II

Two of the reasons people feel so very strongly about this (and hands up, I am one of them) are firstly that this is not a throw-away app. It is intrinsic to hardware that many have invested very considerable sums of money in. In that respect their grievance is very real. If (and everyone’s experience is valid for them) they feel their product has is in some way impaired by v8, why wouldn’t they be vocal about it?

Secondly, Sonos is sooooo not responsive. They are not their to do our bidding. I wouldn’t expect them to. But it stokes peoples resentment to have dozens of threads and hundreds of messages and only ‘we will pass this on to the team’ in response. Then of course there have been the 5 updates pushed out since 8.0 which appear to have addressed almost none of the feedback.

If sonos were to say something — anything meaningful, well that might quell the discord.

Just saying

Andrew

jgatie

Give it a rest JGatie, it is not a competition. We all have access to the Sonos release notes so if you are saying nothing changed from v5.0 to 7.4 (25 releases BTW) then you are making yourself look like a fool and I thought you were an intelligent man.

The release notes say nothing about the changes to the UI except the queue. So quick, tell me what they did to change the 5.0 UI which was horrible into 7.4 that everyone wants? The changes were not as extensive as you think and certainly not what everyone was asking for. They didn't change the color scheme. Now people love it. They didn't change the unused space on the tablet app. Now people think it's great. They didn't change the way you changed rooms or group. Now people love the old way and hate the new. You know what they did? They put the scrobbing bar/track progress back and changed the display of the queue. Also, they displayed album art on searches. Also, put album names below tracks in some places.

Now you explain how those minor changes magically transformed the most hated UI ever (until this one) into one everyone is pining for? I'll be waiting.

Chris

Lead Maestro

jgatie is correct. The UI version prior to this was fairly universally hated (it wasn't the great version others make it now out to be). Some tweaks to this one and it could eventually be better in my opinion. As a matter of fact I will go out and say with some tweaks this one could definitely be better then previous UI (with some tweaks for sure).

My real gripe - still the unprotected queue - which is what was initiated in previous version not this one.

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

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Josie639

Lyricist I

I also created an online profile to chime in on this issue. We have loved our Sonos system for 2 years, and use it 95% of the time we're home. We've been trying to be open minded about this latest update for at least a month, BUT WE STILL HATE IT. Not intuitive, too many extra steps and swiping away of screens to get to previous menus. Also HATE that Pandora stations are not alphabetical, and don't like all the large icons - takes too long to find anything. Tried to show a family member how great it was (or used to be), but only succeeded in thoroughly confusing him. This is the first update we've had a problem with. PLEASE FIX!!!!!

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User957959

Enthusiast II

Lol, here's one (complete with the melodrama!) that could have been written today:

Sonos came into our homes and stole the elegant, effective, attractive controller we used with our sound systems. In its place we were left with a hideous 'modern' monstrosity which just gets in the way of our interaction with our music. If it were a physical device the police would have been involved days ago, but because it's software you can just do what you like and there's absolutely nothing we can do about it. At best, that's minus several million out of 10 for customer service.

I've attempted to offer quite a lot of constructive feedback in other threads, but even if Sonos condescends to listen to it (and based on some of the feedback from beta testers that looks rather unlikely; seems you heard it ALL during the testing phase) it's going to take quite a while before a customisable app is available. And even then may not address the issues satisfactorily.

In the meantime, YOU HAVE BROKEN MY SOUND SYSTEM. IT'S ABSOLUTELY PAINFUL TO USE AND TO LOOK AT.

So I strongly suggest that Sonos gets its finger out, reconsiders its plans as a matter of urgency and thinks of a good way to roll out the brand new 'Sonos Classic' controller app alongside 5.0.

Remember folks, this about essentially the very same app you are asking to get back today!!

I never said the previous version was any good...it wasn’t....the only version that was any good was the blue single screen version...no version since then has come close to its ease of use and simplicity....sonos decided to change it to make it look trendy.....and in doing so made it more convoluted and complicated...again ..how exactly is it better?..less taps?..no....better layout?.no....more logical?...no.....at least the windows app is still the blue version...untill someone gets around to screwing that one up to..

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BurtBushell

Renowned Enthusiast II

jgatie is correct. The UI version prior to this was fairly universally hated (it wasn't the great version others make it now out to be). Some tweaks to this one and it could eventually be better in my opinion. As a matter of fact I will go out and say with some tweaks this one could definitely be better then previous UI (with some tweaks for sure).

My real gripe - still the unprotected queue - which is what was initiated in previous version not this one.

I agree with you Chris - then only UI change that drove me crazy was those changes made to the queue management - I found everything else positive or at least tolerable. I do agree that there are current changes that are not really improvements but more attempts to produce a familiar interface to new customers who are possible accustomed to the popular streaming services.

(1) Play 1, (1) Play 3, (2) Play 5s Gen 1, (1) Play 5 Gen 2, (1) Connect Amp powering a pair of Wharfedale Diamond 10.1, (2) Echo Dots.

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BurtBushell

Renowned Enthusiast II

the only version that was any good was the blue single screen version...no version since then has come close to its ease of use and simplicity.

Absolutely hilarious. You can't truly be serious???? That was a good one. Can't stop laughing......

Let's ride around in horse and carriage as well why don't we??? LOL!!!

(1) Play 1, (1) Play 3, (2) Play 5s Gen 1, (1) Play 5 Gen 2, (1) Connect Amp powering a pair of Wharfedale Diamond 10.1, (2) Echo Dots.

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andrewmk

Renowned Enthusiast II

Absolutely hilarious. You can't truly be serious???? That was a good one. Can't stop laughing......

Let's ride around in horse and carriage as well why don't we??? LOL!!!

I’m not sure that this is entirely fair, as to their great credit, Sonos got so much right at the very beginning.

I’m not sure which version they were at when I bought into this around 2009, but I remember how incredibly usable the CR200 software was. You could give it to anyone and they could instantly find their way around it. Even today It still looks good, and it is not old fashioned / quaint or outmoded — so the horse / carriage comparison is a bit off.

There isn’t a huge amount that the later versions do that the older versions didn’t (a few things log course, Truesoumd comes to mind) — the main thing any controller has to do is find a song, pick a room and play. That’s the bread and butter of iit —- nothing earth shattering. But you can’t give v8 to someone without showing them around. I know —- I’ve tried it.

So, you’d think having got it so good at the beginning, by version 8 they would have further refined it to perfection. Personally I would rather have the CR2000 circa 2009 than v8. It is by every usability criteria a far far better product.

Andrew

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