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Contributor I
Nov 12, 2022 10:43 PM UTC
Answered

Playlist doesn’t allow drill down

When I click on playlist (Sonos or Amazon) it doesn’t open that playlist it simply starts playing music on shuffle. There is no way of drilling down into any playlist and choosing a song any more. 

It also sometimes says ‘operation failed’ but plays the music anyway. 

I have tried removing my Amazon account, signing out, deleting the Sonos app and reinstalling and then updating the app. Nothing works. Any help?

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Smilja
SmiljaAnswer
Nov 12, 2022 11:03 PM UTC

@Gramia, Are you talking about Prime Music? Examine the new Amazon Music app, as of Nov. 1 it’s basically a customised radio station.

 

Here’s an official announcement.

https://www.amazonforum.com/s/feed/0D56Q0000AIXzAoSQL

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

4 replies

buzz
Grand Maestro
Nov 12, 2022 10:50 PM UTC

Which controller are you using?

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Smilja
SmiljaAnswer
Nov 12, 2022 11:03 PM UTC

@Gramia, Are you talking about Prime Music? Examine the new Amazon Music app, as of Nov. 1 it’s basically a customised radio station.

 

Here’s an official announcement.

https://www.amazonforum.com/s/feed/0D56Q0000AIXzAoSQL

Translate
»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
GramiaAuthor
Contributor I
Nov 13, 2022 11:25 AM UTC

Hi Smilja. Thanks very much for your reply. That kind of makes sense. When using Amazon Music through the Sonos app it does seem to be like a radio station. Yet when I use the Amazon Music app directly it still lets me choose which songs to play in my playlist. And I can then cast those songs to whichever smart speaker I want. So it does seem to be a limitation with the Sonia app. 

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Smilja
Nov 13, 2022 11:51 AM UTC

Yet when I use the Amazon Music app directly it still lets me choose which songs to play in my playlist. 

 

This is true for Amazon Music Unlimited. Did you read the announcement? I’d recommend to get in touch with Amazon Support.

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)