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cmoore802
Contributor I
Aug 30, 2019 3:46 PM UTC
Question

playing from PC with windows 7

Trying to help a friend with her speaker. She has a Windows 7 laptop, she's been using the sono speaker with no issues until recently. Can you use the device without having a smart phone or tablet?
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    6 replies

    Airgetlam
    Airgetlam
    Aug 30, 2019 4:00 PM UTC
    Yes, the phone or tablet is only required for setup and system changes, the desktop controller still works for playing music.
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    Bruce
    cmoore802Author
    Contributor I
    Aug 30, 2019 4:04 PM UTC
    The Sonos program won’t open. Was there a recent update?
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    nik9669a
    Senior Virtuoso
    Aug 30, 2019 4:08 PM UTC
    Is Windows 7 still supported, can anyone confirm?
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    jgatie
    jgatie
    Aug 30, 2019 4:11 PM UTC
    Is Windows 7 still supported, can anyone confirm?


    Yes, Windows 7 still supported.

    https://support.sonos.com/s/article/3521?language=en_US


    To the OP, try deleting the Sonos app off the PC, then redownloading from here:

    https://www.sonos.com/en-us/support
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    bockersjv
    bockersjv
    Local Superstar
    Aug 30, 2019 4:11 PM UTC
    Yes it’s still supported. Try uninstalling and reinstalling, be sure to chose "connect to existing network" on starting new install. Don't worry all settings and playlists are stored on the speakers so nothing will be lost.
    If that fails call Sonos
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    Airgetlam
    Airgetlam
    Aug 30, 2019 4:13 PM UTC
    Yes? No?

    What does “recent” mean? What version is on the PC? What version is on the Sonos speakers?

    You can see the min requirements here:

    https://support.sonos.com/s/article/126

    If the controller is not opening, I’d be looking strongly at some sort of virus protection program blocking it. I’d also delete the version on the PC and download a “fresh” version from the web page and try that, on the offhand chance that the current version on the PC is broken in some fashion. Just be sure, when prompted, to “connect to existing system”, which your friend already has. And it may require an update to the speakers, depending on what is running there.
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    Bruce
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