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cgerlach
Contributor I
Dec 27, 2017 6:13 PM UTC

PC controller not working

Hi, I can play my sonos system through the app on my phone, but my PC controller says it can't connect to the system "Sorry we can't connect to Sonos". I checked and both PC and phone are on the same network. How can i get the PC controller to work?
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8 replies

Keith N
Keith N
Sonos Staff
Dec 27, 2017 11:10 PM UTC
Hi there, cgerlach. Thanks for reaching out. Would you please submit a diagnostic report from your phone's Sonos app? Be sure to reply with the seven-digit confirmation number it gives at the end. Thanks!
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Jinnyspinner
Lyricist I
Sep 9, 2018 12:59 PM UTC
I also have this issue and have done all the suggestions on the pc app
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Smilja
Smilja
Sep 9, 2018 1:09 PM UTC
I also have this issue and have done all the suggestions on the pc app

Would you please submit a diagnostic report from your phone's Sonos app? Be sure to reply with the seven-digit confirmation number it gives at the end. Thanks!
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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    Jinnyspinner
    Lyricist I
    Sep 9, 2018 1:12 PM UTC
    this is the only code i get at the end
    1932991888
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    Keith N
    Keith N
    Sonos Staff
    Sep 10, 2018 6:32 PM UTC
    Hi there, Jinnyspinner. Thanks for posting your diagnostic report number. A few things have changed since December last year, our diagnostic report numbers being one of them.

    The report shows me that you have Sonos set up wirelessly on a network with wireless extenders. This can cause a number of problems with Sonos. In networks like this, we typically suggest using the Boost configuration as opposed to the Standard wireless configuration. Here is a helpful FAQ that should help you make the switch from Standard to Boost.

    As shown in the first link, this will change how data is moved along Sonos and should give a more robust and flexible network for Sonos to work with. Let us know if this helps!
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    dgaulait
    Lyricist I
    Sep 26, 2018 9:41 PM UTC
    I am also having this issue. My diagnostic code is 522785775. Can you help? I do not have extenders.
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    Jeff S
    Jeff S
    Retired Sonos Staff
    Sep 26, 2018 10:36 PM UTC
    I am also having this issue. My diagnostic code is 522785775. Can you help? I do not have extenders.

    Hi dgaulait,

    Thanks for sending in the report. I see that there are a couple wireless networks that may be coming from the same router as the network your Sonos system connects to. It looks like the networks are hidden, meaning they have no names. They're also running on the same wireless channel as your main network. It may help to disable these extra networks, or to change the wireless channel of your main network. Channel 6 looks to be the best in your area.

    Double check your computer to make sure it doesn't have any other wireless networks configured. You might also check on the computer's firewall and antivirus settings.
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      dgaulait
      Lyricist I
      Sep 27, 2018 3:15 AM UTC
      Thanks that helped. My home network was marked public for some reason.
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