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skullc
skullc
Prodigy III
Jul 19, 2022 2:35 PM UTC

patch 14.12

Just updated to 14.12 only noticed 2 things 

Truplay had to be redone for my arc,sub and surrounds not my 5's and sub 

Also volume level seems lower on the  arc

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    wilwong829
    Enthusiast II
    Jul 22, 2022 4:22 PM UTC

    I also rang sonos and submitted diagnostics 1479794144

    They are looking into it apparently 👍

    Thanks for letting us know they're looking into it. It can't stay like this. Sounds terrible. Needs to be rolled back for sure. The Arc would not win any awards sounding like this. Absolutely got it wrong with 14.12

    I understand your frustration, but be careful not to assume that every user is experiencing the same problems as you. With my setup, I have noticed no difference with the volume level and can tell that dialog clarity has been improved. I just tested Blade Runner 2049 on Blu-ray (which is known for its impressive bass) and I still experienced the same room-shaking bass that I had before the update.

    More than likely, Sonos will not roll back the update but just make some adjustments to address the issues that some users, like you, are experiencing.

    Then it's quite hard to understand and you're very lucky when most of the users are having the same problem...

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      Airgetlam
      Airgetlam
      Jul 22, 2022 4:46 PM UTC

      I happen to be in the same ‘boat’ as @GuitarSuperstar, I’ve not noticed any significant change on either of my two Arc setups. 

      However, if you are indeed concerned, providing Sonos with hard data about your system, via a diagnostic submission followed by a phone call, so they can look at the diagnostic, is probably the best way to proceed, as some have already done. Just responding with a ‘me too’ in the community forum doesn’t give them much in the way of hard data to investigate whether or not there could be an issue. 

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      Bruce
        skullc
        skullcAuthor
        Prodigy III
        Jul 22, 2022 4:49 PM UTC

        @Airgetlam
        i already have called support and provided all information and diagnostic data I was asked for and all my observations 

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        Network= livewire cpe pro 3 +eero 6 pro wireless
        Airgetlam
        Airgetlam
        Jul 22, 2022 5:20 PM UTC

        Which is appreciated, I suspect, and why I put “as some have done” , but there are others who don’t have appeared to have done so. 

        The engineers I work with appreciate more hard data, from multiple sources, and react poorly to “someone said something on a forum”. Makes it hard for them to track down an issue. 

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        Bruce
        skullc
        skullcAuthor
        Prodigy III
        Jul 22, 2022 5:34 PM UTC

        @Airgetlam agreed and during the call I was told they were aware of the issues affecting some users and were actively looking at the problem 

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        Network= livewire cpe pro 3 +eero 6 pro wireless
          Chris252583
          Contributor I
          Jul 22, 2022 5:38 PM UTC

          Just updated to 14.12 only noticed 2 things 

          Truplay had to be redone for my arc,sub and surrounds not my 5's and sub 

          Also volume level seems lower on the  arc

          The same for me also, arc + sub sounds quieter

          Same here. It sucks.

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            Chris252583
            Contributor I
            Jul 22, 2022 5:42 PM UTC

            Update 

            I have redone truplay and no change I have to watch  at volume level 30 when before I would use 15 

            For movie night level it's now 50-55 before was 35 I have never had the volume over 50 before as it was to loud

            Again I have had to increase the bass and sub level and when I use the movie night level I have to turn treble down as it is to harsh 

            Before the update the front soundstage sounded wider as well if that makes sense 

            As for clarity it was fine before I never had to use speech enhancement for dialogue and for the level I use for movie night if I do not reduce the treble it sounds like the way my dad has his TV set up and he was deaf!

            In short it sounds awful now 

            Couldn’t agree more with this. My set up has the same issues. I redid the trueplay and it did nothing. I guess we can hope for a patch soon.

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              skullc
              skullcAuthor
              Prodigy III
              Jul 22, 2022 8:44 PM UTC

              Update 

              Dts 5.1 is better than dolby sources possibly because dts has been recorded with higher gain

              So it appears dolby atmos and 5.1 appear affected more by the update 

              Tested with a couple of blurays so far

              Though output is higher still quality not as  good need to turn treble down to-2 to stop wincing at certain high action scenes 

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              Network= livewire cpe pro 3 +eero 6 pro wireless
                chromakey
                Lyricist I
                Jul 23, 2022 10:48 AM UTC

                Hi, from Spain (europe)

                 

                Buy Sonos Arc and 2 Sonos Five, after a short time very low audio fail after firmware installation :(

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                nikid
                Enthusiast II
                Jul 23, 2022 11:50 AM UTC

                I also rang sonos and submitted diagnostics 1479794144

                They are looking into it apparently 👍

                Thanks for letting us know they're looking into it. It can't stay like this. Sounds terrible. Needs to be rolled back for sure. The Arc would not win any awards sounding like this. Absolutely got it wrong with 14.12

                I understand your frustration, but be careful not to assume that every user is experiencing the same problems as you. With my setup, I have noticed no difference with the volume level and can tell that dialog clarity has been improved. I just tested Blade Runner 2049 on Blu-ray (which is known for its impressive bass) and I still experienced the same room-shaking bass that I had before the update.

                More than likely, Sonos will not roll back the update but just make some adjustments to address the issues that some users, like you, are experiencing.

                Thanks for taking the time to reply. I get that, not all users will experience the same issues, that's mainly down to different individuals and their equipment and ears or tonal tastes. For me, concurring with the majority on here, the dialogue on the Arc has been over 'improved' and now that's all I can hear, when turned up 10 more levels. I've never done true play tuning and I've always kept the EQ on a default out of the box, which immensely satisfied me and the sole reason for purchasing. After all, that's how the Arc won awards, for how it originally sounded and performed. All that has changed now since 14.12 and I urge the likes of What HIFI to have a listen now and see where their head is at, because I'm almost certain it wouldn't win any awards sounding like this. I've spent a lot of money on Arc, Sub and Surrounds and for a team to come along and tweak something which was never wrong in the first place and somewhat ruin it (for me at least) I think is quite frankly disappointing and upsetting. I'm left begging for either a roll back (which is unlikely as you say) or a quick fix to get it back to how it used to sound. I'm sorry that I feel so passionate about it but I'm sure I speak for others in their utter disappointment that such a 3 minute software update has brought them.

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