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skullc
skullc
Prodigy III
July 19, 2022

patch 14.12

  • July 19, 2022
  • 221 replies
  • 22546 views

Just updated to 14.12 only noticed 2 things 

Truplay had to be redone for my arc,sub and surrounds not my 5's and sub 

Also volume level seems lower on the  arc

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    221 replies

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    Davida111
    Trending Lyricist I
    August 24, 2022

    Why they don't just load  14.10.    No one complaint about that one.   Thats how you buy the syteem and was teste on

    Brad Porter
    Enthusiast II
    August 24, 2022

    Just received an email from Sonos higher support desk. 
    They confirm patch 14.14 does not resolve the bass issue for the Arc+sub users. That’s the only thing they could tell me. What the bugfixes are, we still don’t know. 

    I have provided them with a ton of information which I gathered testing using different platforms. Dolby Summit and Home Theatre Testing Kit troughs Apple TV 4K, Music streaming using Apple Music and Qobuz. 
    They thanked me for that and will pass trough all the information to the engineers. Well… let’s hope the next patch will finally resolve this issue (whenever that might be)
     

     

    I am running out of tears. 

    (But I am also asking why I am shedding tears for a speaker set). 

    Generalzod
    Generalzod
    Trending Lyricist II
    August 26, 2022

    Presumably only fixes the Arc etc. + sub trueplay issue then.

    I wish they offered a roll back to the previous version, but that doesn't seem their MO. I much preferred the sound profile before 14.12; it now has a more narrow, hollow sound to me - the vocals are too present. It's less rich sounding than before. Shame.

    Have you updated yet?

     

    Not yet, might wait for a Peter Pee review first 😄

     

    JeroenVR
    Prominent Collaborator I
    August 26, 2022

    This is getting ridiculous Sonos😡

     

      Generalzod
      Generalzod
      Trending Lyricist II
      August 27, 2022

      Thank you Sonos for managing to ruin my viewing and sound experience…

        ledzep1
        Headliner II
        August 27, 2022

        What happened to the Sonos response that I thought was posted on page 1?

        Airgetlam
        Airgetlam
        August 27, 2022

        It’s still there. In the Announcements thread, not this thread. 

        Bruce
          JohnG666
          Enthusiast II
          August 28, 2022

          Whilst I don’t own any Sonos Soundbars, I do keep an eye on things because it’s something I would like to add in the future.

          I’ve watched various videos on YouTube about these issues and the latest one I’ve watched is by a UK retailer who sell Sonos products (Smart Home Sounds). Reading the comments for the video, it would seem that some people actually prefer the more forward vocals from the centre channel and a lot of others hate it. 

          This seems to be a clear case of needing some kind of settings in the app in my opinion. Either have just one option to set to true if you do want a more forwards vocal presentation or, more preferably, have a few different options which are labelled as Forward Vocals, More Bass, More Surround as examples. So basically these would be presets that the user can select at any time. 

          Having presets would surely make more sense because that would then allow the user to change the profile at any time to suit the film they are watching or to suit the time of day etc.

          I can fully understand why the volume curves were altered because I’ve seen a lot of comments for all speakers where people have said it’s difficult to make slight volume changes at lower levels.

           

          Tegs
          Avid Contributor I
          October 2, 2022

          I am getting really fed up with this,  I've called loads of times and just get fobbed off and its a complete joke.

          Whistler
          Enthusiast II
          October 7, 2022

          I am getting really fed up with this,  I've called loads of times and just get fobbed off and its a complete joke.

          Yeah this is really getting ridiculous. It has been two months or so. My sub is a very expensive side table now. Very disappointing. How hard can a fix be.. I mean really..

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