Contributor I

Pandora: "Account not found", but it exists!

Forum|Forum|11 years ago
January 25, 2015
13 replies
1375 views

I can't seem to add Pandora. I'm using Controller for PC with Connect:AMP. I was able to add my songza and google music accounts. When I tried to add my Pandora account, it says "connecting" for a while, and then gives a "Account not found" error. I know the account exists because I can login with the same credentials on Pandora.com. I then tried to create a brand new account. That too gave the same error. Version: 5.2 (build 28183040) Hardware Version: 1.16.3.1-1

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Ryan S

Retired Sonos Staff

Did as you suggested. Changed the Pandora password and tried again. That worked.

Great! Let us know if anything else comes up.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

J

Jodeyh

Contributor I

I am having this exact same issues and it is 2 years after the original post. I have removed the service and tried to re-add but I still get account not found. My Pandora account works just fine from every other app on many different devices. Only Sonos has a problem.

I am a new Sonos user and this does not look promising. No real way to get any help with this other than forums.

Airgetlam

I'd highly recommend that you submit a system diagnostic, and post the number here, for the folks at Sonos to look at. Do it within 10 minutes of attempting to re-add the service, so that the error that is produced is in the log files for them to look at.

There's several other ways to reach Sonos, listed at www.sonos.com/contact

Bruce

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