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martinmanders
Trending Lyricist I
May 14, 2017
Question

On register product

  • May 14, 2017
  • 16 replies
  • 851 views
Hey Guy's,
I'm experiencing the following issues.
I had a setup with approximately 9 devices, I want to give some device to my son.
But the first problem occurred when a factory reset the boost.
I'm trying to connect it in his house, but it won't connect.

When I logging in my account I see the boost in my list, Is that the problem from not connecting?
How to fix this,

Thanks in advance

Martin
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    16 replies

    Show previous replies
    ratty
    ratty
    May 15, 2017
    In that case the BOOST is in the clear.

    Restart your son's network in its entirety -- all the devices not just Sonos. Factory reset the BOOST again and hopefully it should add okay.
    martinmandersAuthor
    Trending Lyricist I
    May 15, 2017
    Oké thanks I'll give it a try.

    Is the right way to go: first connect the play5 (wired), then try to add the boost to the network, and after that change the wired play5 with the boost.
    So in the end the boost is wired and the play5 is wireless ?
    ratty
    ratty
    May 15, 2017
    That should work. In fact any way should work.
    martinmandersAuthor
    Trending Lyricist I
    May 23, 2017
    Hey Ratty,
    Back from my sons house after trying all the steps we've discussed.
    But unfortunately no luck.

    I've tried everything but as soon as the sonos boost is supposed to register, after approx 2 minutes I see an exclamation sign, and the messages, try again.
    What can cause this behavior ?

    Any suggestions?

    Martin
    John B
    May 23, 2017
    The factory-reset Boost is happy to connect to your router but not your son's. The finger of suspicion points at your son's router. It might help if you posted the make and model of that router. Or maybe you would be best working live on the phone with Sonos Support while you are at your son's. But best see what @ratty thinks.
    ratty
    ratty
    May 23, 2017
    Wire both the PLAY:5 and the BOOST. If after factory reset the units still won't add cleanly, I'd then look in the router to check if they've been assigned IP addresses. In the end you may indeed need to contact Sonos Support.
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