Contributor III

Question

Noticed a change in sound quality in 8.1 upgrade (Connect ZPs)?

Forum|Forum|8 years ago
October 21, 2017
11 replies
564 views

Hi,

Has anyone noticed a change in sound quality after upgrading to v8.1 - asking specifically about the Connect ZPs. I have a new laptop and was forced to upgrade when I installed the desktop app.

In the past I did not notice any sound quality change but this time I did. I was listening to music when I performed the upgrade; naturally it interrupted the playback and when I restarted I immediately noticed a change. I have two Connect ZPs hooked up in two separates-systems for the last 10 years and so I'm very familiar how both systems performed and sounded. I noticed the gain dropped and tonality diminished.

Anybody experienced the same thing?

Thanks.

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buzz

Grand Maestro

What is the source of your music?

pwt

Virtuoso

No changes in my CONNECTs.

4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300

B

B-and-WAuthor

Contributor III

@buzz Source is lossless music files that reside in a NAS, wired network and wired connections including ZPs.

B

B-and-WAuthor

Contributor III

Should add that Audio Compression settings did not change after update - it's still Uncompressed.

S

sept

Lyricist I

Agreed on the change in tonality. With the last upgrade to the shitty white background, the sound has changed and not for the better. Thought it was my amp again but for sure something has changed and not for the better.

K

Kumar

No such change heard at my end after this and after the many upgrades over the last 5 years.

AndH81

Avid Contributor III

Not specifically with the Connects, but it has screwed up the quality of my system. It's now muted, crackly, and the bass no longer has any power at all. It's an awful update! 😠

Through dangers untold and hardships unnumbered I have fought my way here to the castle beyond the Goblin City.

Ryan S

Retired Sonos Staff

Not specifically with the Connects, but it has screwed up the quality of my system. It's now muted, crackly, and the bass no longer has any power at all. It's an awful update! :@

That sounds like a bad player, so I'd encourage you to give us a call on our support line.

The 8.1 update doesn't have any audio changes to the Sonos players as far as I'm aware of, but the team is always happy to investigate. So if you thing something has come up, I'd encourage you to give us a call.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

B

B-and-WAuthor

Contributor III

I worked with tech support for a couple of days and solved what seemed to be a corrupted firmware based on diagnostics and further testing. Specifically, there was an undefined fixed volume output which probably caused the loss of gain and diminished tonality I described earlier. After a Factory Reset the sound issue was solved. Will keep observing but for now it's working the way I've heard it for many years.

Not suggesting or recommending here that a Factory Reset is a solution for everyone (it could adversely affect your device or settings). Suggest you reach out to a support specialist to resolve your unique issues.

Hope this helps.

Ryan S

Retired Sonos Staff

Thanks for sharing! Glad we were able to sort it out.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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