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Enthusiast II
May 25, 2024
Question

no products found

  • May 25, 2024
  • 5 replies
  • 136 views

I’m at a different location away from my Sonos products.  I tried to open the app and it just says no products found and won’t go further.  Do I have to be with my Sonos speakers to open the new app?  

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5 replies

Airgetlam
May 25, 2024

Yes. 

Bruce
Ken 354Author
Enthusiast II
May 25, 2024

Airgetlam, I don’t like that, but I haven’t liked anything about this new app.  Anyway, thanks for responding so quickly.  

Airgetlam
May 25, 2024

With a caveat, that I’ve not yet tested. Apparently the new desktop (web based) product doesn’t have this restriction, but does require a sign in to your system.

The mobile app reaches out on the local WiFi network to handshake with everything before ‘opening’ and displaying. 

Bruce
Ken 354Author
Enthusiast II
May 25, 2024

Airgetlam, I just tried to log in on the website and was able to get in so you are right it is just the app I can’t access away from the products.  

Airgetlam
May 26, 2024

Until the v80 release of S2, it has always been this way. This whole ‘web access’ while not on your local WiFi is new. 

Bruce