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annanemas
Contributor II
November 3, 2018

No More Sonos for Me

  • November 3, 2018
  • 54 replies
  • 3442 views
My reason for buying a multi-room Sonos system was to enjoy my large PC-based music collection throughout the whole house. Removing functionality from the Windows PC controller makes this a lot less enjoyable because now I need to both use my computer and keep a phone or tablet with me all the time. I own 6 Sonos speakers now and was interested in upgrading to newer models, but now I've changed my mind because functionality is being removed for desktop users, rather than improved. Restore and improve desktop functionality or kiss my thousands of dollars' worth of business goodbye forever.
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      Smilja
      Smilja
      November 23, 2018
      For Your Information all Desktop PC controllers of Sonos:
      Finally, I got an official answer from Sonos Care and it seems my worst fears are true. [...]
      Not exactly the latest news...

      https://en.community.sonos.com/announcements-228985/updates-to-the-desktop-controller-coming-soon-6813300
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      John B
      November 23, 2018
      The screenshot I posted earlier was the latest. We all know that some functionality has been lost. You were clearly having a more fundamental problem with the controller not working at all. I give up trying to get you to understand that.
      mrsgmz
      Lyricist III
      November 23, 2018
      I totally agree with you. I bought my 83-year-old mom some Sonos speakers and she controlled it from her PC. She does not own a smart phone. Now she can't use her speakers. Before installing this update, Sonos should have warned: DO NOT INSTALL UNLESS YOU OWN A SMART PHONE OR TABLET.
        Airgetlam
        Airgetlam
        November 23, 2018
        The only thing removed were the setup features. If your mother was using the normal “playing music” functions, nothing would have changed.
        Bruce
        jgatie
        jgatie
        November 23, 2018
        I totally agree with you. I bought my 83-year-old mom some Sonos speakers and she controlled it from her PC. She does not own a smart phone. Now she can't use her speakers. Before installing this update, Sonos should have warned: DO NOT INSTALL UNLESS YOU OWN A SMART PHONE OR TABLET.

        So what functionality is missing so that your mother cannot "use her speakers"? The only functions removed were the seldom used setup settings.
        mrsgmz
        Lyricist III
        November 23, 2018
        The Windows controller does not come up until you download the phone app and register thru that.
        jgatie
        jgatie
        November 23, 2018
        The Windows controller does not come up until you download the phone app and register thru that.

        Not true at all if the system is already setup, and even if it is not, it is easy to rectify by temporarily adding the app to a family member's phone.
        mrsgmz
        Lyricist III
        November 23, 2018
        The system was set up, and after I updated the Windows controller, a screen would come up with a button to "Get the mobile app". I called Sonos customer support and they confirmed that until I downloaded the mobile app and registered, I would not be able to use the Windows controller. I did end up driving to my mom's (an hour drive one way) to use my phone, but this was an idiot move by Sonos to do this since not everyone has a smart phone or tablet.
          John B
          November 23, 2018
          The Windows controller does not come up until you download the phone app and register thru that.Rubbish.
          mrsgmz
          Lyricist III
          November 23, 2018
          Reply from a second customer support rep at Sonos:
          Thank you for contacting Sonos.

          In regards to your issue, once you update the Sonos system using a mobile device, you will be able to use your Windows computer to control Sonos.
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