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Contributor II
November 3, 2018

No More Sonos for Me

  • November 3, 2018
  • 54 replies
  • 3442 views
My reason for buying a multi-room Sonos system was to enjoy my large PC-based music collection throughout the whole house. Removing functionality from the Windows PC controller makes this a lot less enjoyable because now I need to both use my computer and keep a phone or tablet with me all the time. I own 6 Sonos speakers now and was interested in upgrading to newer models, but now I've changed my mind because functionality is being removed for desktop users, rather than improved. Restore and improve desktop functionality or kiss my thousands of dollars' worth of business goodbye forever.
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    54 replies

    jgatie
    November 4, 2018
    Where is everyone getting the idea that grouping and ungrouping is no longer possible from the Desktop Controller? :?

    Everyone? As in one person?


    Sorry, did not check the usernames. It certainly has appeared as a limitation in more than one thread. My apologies for using a royal pronoun. :8
    melvimbe
    November 5, 2018
    I do (did) all system management from my PC, which is the admin hub for my entire network. I need to do it here because I have accessibility issues which make doing system admin on a smartphone especially difficult. i use the smartphone app as rarely as I can, mostly for pausing music.

    Thanks a bunch Sonos. You clearly didn't think about people with accessibility problems one tiny bit.


    Paul, for my own education because I am truly ignorant on the subject, what is it about a PC that makes it easier to use in terms of accessibility then a large tablet + keyboard/mouse? I can think of cost, if you already have a PC vs don't currently have a large tablet setup. The rest, I just don't know.
    Danny
    Stanley_4
    Grand Maestro
    November 5, 2018
    melvimbe, I can comment on that tablet versus PC issue since we tried it here.

    We bought a 12" tablet hoping the wife could use it, she found it too small and hard to read sitting on a stand.

    Her picking it up to read it is a problem, at first because of the trailing power wire and the difficulty in not triggering the touch screen to do something unwanted. Tried a magnetic, quick release/attach power cable that helped a bit but the touch was still an issue.

    The Bluetooth keyboard and mouse option does work fairly well but the Sonos tablet app seems much more usable by touch for me.

    All said with that 12 inch tablet we have just built another desktop but with aggravating features and a too small monitor.

    She does reasonably well with a 27 inch monitor on her desk with a full sized keyboard and small mouse to fit her hand.
    melvimbe
    November 5, 2018
    Thank you Stanley.
    Danny
    Lyricist III
    November 19, 2018
    After spending more than £2000 (while I still had a job) on Sonos speakers I am left with a non-working system as a result of Sonos removing backward compatibility for desktop apps. (without informing any customers or retailers ).
    Making unilateral decisions at Sonos without any consultation/communication is totally unacceptable.
    I do not want to be forced to use a smartphone or tablet (yes, some people really can't afford an extra £60 - £100? to get status quo restored.
    So far the replies suggest you don't need to change anything once set up.
    This is a ridiculous statement as if one changes BB provider a new router is supplied and the setup MUST be run again from the controller.
    November 19, 2018

    This is a ridiculous statement as if one changes BB provider a new router is supplied and the setup MUST be run again from the controller.
    Actually, no. A new setup is completely unnecessary in that situation. And for a system in Boost mode all you do is unplug the wired device from the old router and plug it in the new one, then reboot everything. I just did that myself last week.
    Lyricist III
    November 19, 2018
    Thank you, John, for your reply but I have already done as you suggested to no avail.
    I only have a PC Windows desktop app, no tablet, smartphone etc and nothing now works.
    You may be unaware that the options menu in the latest downloaded app has greyed out options under "settings" so I can't understand how you managed to do his.
    I did ask Sonos for a link to the old PC controller which worked and they were very evasive and only directed me to ios and Andriod apps.
    As I now have no music I would be grateful if you could explain exactly how you did this on the PC
    November 19, 2018
    Hi. I am entirely aware of the limitations of the desktop controller. My point is that I didn't need a controller at all.
    November 19, 2018
    Please tell us what speakers you have, whether you normally have a Sonos component wired to your router, and what you have done so far. We may be able to help.
    Smilja
    November 19, 2018
    This is a ridiculous statement as if one changes BB provider a new router is supplied and the setup MUST be run again from the controller.
    Next time read up this guide. There's no need to perform a factory reset in order to change WiFi settings.
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)