Contributor I

Answered

nice speakers - software sucks - WHY???

Forum|Forum|6 years ago
February 23, 2020
24 replies
836 views

What is it with you guys? Outside of your speakers, you can’t seem to do anything right. Even your cookie notice doesn’t work the way it says. The verbiage says IF you accept then… but there’s no way not to accept. There’s no law that says I have to have them and I already paid exorbitantly for your hardware. I don’t want your damn cookies! i don’t want you in my life. I just want plumbing that controls the speakers

Next: why can’t I just delete everything and start over? Are you so arrogant you believe you can’t get it wrong? Or do you just not care?

Next: why can’t I get out of your stupid useless beta program without having to get your engineer on the phone only during business hours when I’m supposed to be working?? Your beta testing is nothing more than more dumb decisions on your part to remove us from being able to control these inexplicably expensive speakers the way we want to and to give you more control to force your selfish inane decisions on us. How is it that you think you know how my ears work better than me??? I followed your instructions to the letter on a new iPhone 10 and not only does any attempt at updating fail miserably, there is no way to move forward without it. That’s just incredibly stupid coding!

Next: why can’t you just let us control each speaker individually and then allow us to group and ungroup them on the fly as we wish so we can sit where we want to in a room and center the sound there? Why don’t you allow us to choose how loud the rear speakers should be instead of only giving us your two wholly inadequate choices? And why after years of making and selling this stuff don’t you give us a decent multichannel equalizer? Have you not paid attention to why there are so many of your developing partners are writing software just to give us some level of acceptable and make sense control over your speakers?

Next: why can’t you take into account that some of your customers may be hearing impaired and simply need more control than you care to offer?

Finally: get a grip on some humility and quit thinking you know stuff that you simply and obviously don’t!

I would return the whole mess if the store would take them back but it’s been too long now and given your inability to do much else right, I’m not about to trust you to return my money after I box them up and ship them out.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Jean C.

Hello @YourDaddyNow

Welcome to the Sonos Community and thank you for reaching out to us with your concerns about your system. I'm sorry to hear about the troubles you are currently having with your system. We prefer to keep all beta related discussion off of the public community since it's confidential and not available to everyone. You will find instructions for leaving the Sonos Beta Program here.

If you would like to delete everything and start over, you certainly can but you will need to make sure that your user profile has been removed completely from Beta or else you will need to start a new Sonos account and household. We don't recommend this course as it will erase all music service and playlist information stored on your system.

If you would prefer to control your speakers as individual units rather than as a bonded surround sound home theater system, you can do this also. Just follow these steps to un-bond your surround speakers and then configure each of your Play: 1 speakers as an individual room or as a stereo pair.

You will then be able to group your players to your Beam to get front-channel audio to your other speakers as you see fit.

You may also choose to keep your players bonded and adjust your surround audio settings to see if this help get you the audio experience you are looking for. You may also find our speech enhancement settings helpful if you have difficulty hearing dialog, as I do.

I do understand that the lack of a multi channel equalizer is a sore point and I've shared your feedback with the appropriate teams regarding what you've been seeing. They're always interested in what our users have to say. If you'd like a hand here with anything, I'm happy to assist.

Jean C.Answer

Retired Sonos Staff

Hello @YourDaddyNow

Welcome to the Sonos Community and thank you for reaching out to us with your concerns about your system. I'm sorry to hear about the troubles you are currently having with your system. We prefer to keep all beta related discussion off of the public community since it's confidential and not available to everyone. You will find instructions for leaving the Sonos Beta Program here.

If you would like to delete everything and start over, you certainly can but you will need to make sure that your user profile has been removed completely from Beta or else you will need to start a new Sonos account and household. We don't recommend this course as it will erase all music service and playlist information stored on your system.

If you would prefer to control your speakers as individual units rather than as a bonded surround sound home theater system, you can do this also. Just follow these steps to un-bond your surround speakers and then configure each of your Play: 1 speakers as an individual room or as a stereo pair.

You will then be able to group your players to your Beam to get front-channel audio to your other speakers as you see fit.

You may also choose to keep your players bonded and adjust your surround audio settings to see if this help get you the audio experience you are looking for. You may also find our speech enhancement settings helpful if you have difficulty hearing dialog, as I do.

I do understand that the lack of a multi channel equalizer is a sore point and I've shared your feedback with the appropriate teams regarding what you've been seeing. They're always interested in what our users have to say. If you'd like a hand here with anything, I'm happy to assist.

Help others find useful content by clicking the like button and selecting the best answer to your question.

S

serravalc

Avid Contributor I

What is it with you guys? Outside of your speakers, you can’t seem to do anything right. Even your cookie notice doesn’t work the way it says. The verbiage says IF you accept then… but there’s no way not to accept. There’s no law that says I have to have them and I already paid exorbitantly for your hardware. I don’t want your damn cookies! i don’t want you in my life. I just want plumbing that controls the speakers

Next: why can’t I just delete everything and start over? Are you so arrogant you believe you can’t get it wrong? Or do you just not care?

Next: why can’t I get out of your stupid useless beta program without having to get your engineer on the phone only during business hours when I’m supposed to be working?? Your beta testing is nothing more than more dumb decisions on your part to remove us from being able to control these inexplicably expensive speakers the way we want to and to give you more control to force your selfish inane decisions on us. How is it that you think you know how my ears work better than me??? I followed your instructions to the letter on a new iPhone 10 and not only does any attempt at updating fail miserably, there is no way to move forward without it. That’s just incredibly stupid coding!

Next: why can’t you just let us control each speaker individually and then allow us to group and ungroup them on the fly as we wish so we can sit where we want to in a room and center the sound there? Why don’t you allow us to choose how loud the rear speakers should be instead of only giving us your two wholly inadequate choices? And why after years of making and selling this stuff don’t you give us a decent multichannel equalizer? Have you not paid attention to why there are so many of your developing partners are writing software just to give us some level of acceptable and make sense control over your speakers?

Next: why can’t you take into account that some of your customers may be hearing impaired and simply need more control than you care to offer?

Finally: get a grip on some humility and quit thinking you know stuff that you simply and obviously don’t!

I would return the whole mess if the store would take them back but it’s been too long now and given your inability to do much else right, I’m not about to trust you to return my money after I box them up and ship them out.

100% agree sonos engineers know how to do their job well .... but what if I prefer to feel it in a different way? lack of MQA, DTS, dd + etc. AND STILL WRITE THE GUIDE FOR IMPROVING DIALOGUES IN FILMS

Ken_Griffiths

 100% agree sonos engineers know how to do their job well .... but what if I prefer to feel it in a different way? lack of MQA, DTS, dd + etc. AND STILL WRITE THE GUIDE FOR IMPROVING DIALOGUES IN FILMS

“You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time”.

bockersjv

Local Superstar

Just spam :rolling_eyes:

S

serravalc

Avid Contributor I

 100% agree sonos engineers know how to do their job well .... but what if I prefer to feel it in a different way? lack of MQA, DTS, dd + etc. AND STILL WRITE THE GUIDE FOR IMPROVING DIALOGUES IN FILMS

“You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time”.

it is clear that we speak a different language but I did not understand what you wrote ... on the forums you can also write the things that above all do not go well and the needs of each customer or at least in part evidently only listen to music .... or pretend you don't know a greeting

W

waldgeist

Lyricist III

I totally agree with you. I am sitting here for half an hour now, trying to setup a Sonos Play:1 that once worked but stopped because WIFI settings have changed. It’s a pure nightmare. And I am a software developer, not a noob. Sonos, your software completely sucks.

J

John B

@waldgeist . Have you tried temporarily wiring the speaker to your router?

Is b/g/n enabled on your 2.4GHz band?

W

waldgeist

Lyricist III

Nope. I have reset the device now, so the app can at least find it. But then I got stuck on the Wireless Setup screen. The button just does nothing. It reads “Open Accessory Configuration” (in German, though).

W

waldgeist

Lyricist III

Every time I get confronted with the SONOS software, it is driving me mad. I completely understand why these guys are laying off their staff. The software quality is just ridiculously low.

J

John B

So you didn't think it worth following the instructions for a change of router, which state to temporarily wire the speaker?

Show more replies

Sign up

Login to the community