Contributor I

new upgrade Era incompatible woth S1. i dont want 2 systems

Forum|Forum|2 years ago
December 26, 2023
12 replies
352 views

Just been helped by Sonos to upgrade to a new Era 300. Received today and tried to add to existing system which is all fairly old products (2x Connect Amps Nd 2x Play 1s). Existing system operates with S1 app but new Era set up says it only works with S2 app. Supposed solution is to have two systems and two apps. Ridiculous - Sonos knew what I had in my system as they helped with the upgrade. Very disappointed.

S1 and S2

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H

Huntsman180

Enthusiast I

Just buy a second hand Gen 1 Connect. Will be cheap as

melvimbe

Clearly people on here have got sooo much money they can simasply upgrade relatively expensive audio products when they like. I simply want my system to play and stream my music and don't need the latest voice control or whatever gimmick has been included. Call me a dinosaur but that's what the appeal of sonos was. This whole process has ruined the enjoyment of buying a new component and, having returned it, now have no idea whether to upgrade now or not.

You came here saying you just received a $450 Era 300, loaded with the latest voice control and gimmicks. I suggested you get a Port ($450) to replace your Connect or a used speaker. How is that suggesting that you spend more money then you were already planning to?

I get your frustration that Sonos support didn’t understand you were on S1, or failed to inform you about the differences between S1, S2, and what devices are supported on each. I don’t get why you are frustrated with the people volunteering their time to explain things a bit more and offer you some alternatives.

Danny

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