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Loxley
Trending Lyricist I
September 1, 2024
Answered

New Sonos App - Spotify Issue

  • September 1, 2024
  • 15 replies
  • 1394 views

Today I have encountered yet another issue with the new Sonos App.
 

Choosing a Spotify playlist, album or song from within the Sonos app no longer creates a queue.  It simply displays the relevant artwork and only plays the first track, regardless of which track in a playlist or album is selected.  The queue incorrectly indicates that the session was started from Spotify.  

I have never encountered this problem before.   I have a very solid WiFi network and have been using SONOS extensively for many years. 
 

Has anyone else had this problem and managed to rectify things?

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    Best answer by Corry P

    Hi @marius_const 

    Let me know if you need more information to debug this. 

    I’d encourage you to please get in touch with our technical support team so this issue can be documented.

    If you can record a short video of the app behaviour and upload it to a sharing site like Google Drive so the team can download it, I think that might speed things up considerably. Many thanks.

    15 replies

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    MoPac
    MoPac
    Headliner III
    September 4, 2024

     iPhone 15  Sonos app 80.x  all updated.


    That’s weird.  Just now playing a playlist I created in the Sonos app on one system and a different playlist I created in the Sonos app on a different system.  Looked at the Sonos app on the iPhone 15 which shows a connection to my phone which is how it was last used.  It’s not aware of what’s happening on the Sonos system.

     Show local devices only was OFF in the Sonos app.

     The way I began play on both playlists was to open them and touch the Play icon.

    Corry P
    Corry PAnswer
    Sonos Staff
    September 5, 2024

    Hi @marius_const 

    Let me know if you need more information to debug this. 

    I’d encourage you to please get in touch with our technical support team so this issue can be documented.

    If you can record a short video of the app behaviour and upload it to a sharing site like Google Drive so the team can download it, I think that might speed things up considerably. Many thanks.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    SHL
    Trending Lyricist I
    September 5, 2024

    I am experiencing related, but slightly different issues since the latest update.  My issues are with playing Spotify Radio stations - Sonos just completely stopped playing them.  If curious, see my post at…
     

     

    I don’t use Spotify Playlists too much with Sonos.  I usually play music on Spotify, save my favorite songs, return to those and then use the “Start Radio” feature in Sonos to create a radio station and save that as a Sonos favorite.  That was all working perfectly until the 80.07.03 update just over a week ago.  Massively frustrating.

    marius_const
    Lyricist I
    September 10, 2024

    This seems to work now, since a few days ago. No app updates have been made, still running the same versions as when the issue was occuring. Perhaps some A/B testing, or something backend related. Anyway, no clue what happened, but happy it works now 😊

      SHL
      Trending Lyricist I
      September 10, 2024

      Yes, my issues were also magically resolved a couple days ago - everything I was experiencing with Spotify radio stations/Sonos Favorites all working perfectly again.  You can refer back to my original post - linked above - for more details if interested.  The response from Cory @ Sonos was a suspicion, only a suspicion, that it was something Spotify actually corrected, stating he was unaware of anything Sonos has changed/fixed.  

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