NEW SONOS APP IS ABSOLUTELY TERRIBLE

I've been a Sonos user for 10 years, and I have filled the rooms of my house with them. What I have always loved about Sonos was how easy and intuitive it is to use. But they have entirely destroyed the interface with this latest update.

IT IS ENTIRELY UNINTUITIVE.

I will literally sell all of my Sonos gear and purchase from another manufacturer if this is not resolved soon. I can't stand interfacing with Sonos anymore as it literally drives my blood pressure up. Now, when someone in my family wants to use Sonos they come to me because they can't figure it out!!!

And no, I'm not giving specific feedback because the app needs to be ENTIRELY SCRAPPED. Go back to the old interface and start there.

There must be a mole inside Sonos that was planted there to destroy this company, because I cannot believe this could happen by mistake.

It was entirely unintuitive a few years ago when they reformatted it as I iassumw you remember.

All I have been saying is the me to I don’t like the controller posts are of no value. Post what you would like to see in the new controller if you ever want it to be closer to what you want. The old controller is gone. Put it to rest. Look to what you want in future Controller if you ever want Sonos to listen.

The new app doesn’t need to be entirely scrapped. If anything the last version needed to be scrapped. THe new version needs enhanced and tweaked to do better with multiroom.

And know I don’t think it should be cAtered to what I like. But the fact is that is only way forward. THE only way forward is Updates to the new version. Face the facts and be Constructive toward a better controller.

I've waited a while before adding my voice to the complaints just in case things got sorted - but they haven't.. I have been a Sonos user for a number of years now and always admired the fact that their App was good and intuitive to use. So why change it, one wonders? The new version is clumsy and unclear, its room control features are awkward and indirect, and its general command flow is a mess. I'm accustomed to other companies screwing around with software front ends for no good reason (you know who you are Apple and Microsoft) but Sonos has always been above such foolishness. Please return the front end to its old format which was vastly superior.

I agree - the Update is terrible. Navigation is cumbersome and shockingly poor. It’s hard to believe any qualified UX resources were used to develop this mess. I have stopped using Sonos because it’s so frustrating. Come to your senses and revert to an operable UI

Much as I don't like the new update it's hard to believe that it makes Sonos unusable. The navigation is a bit cumbersome but once you get used to it, takes a day or two, it is usable but a little frustrating. People seem to be able to get on with iTunes for Windows and i find that the most frustrating bit of software.

Along with pretty much everyone else I agree the newer app completely SUCKS! The UI does not make logical sense and is so fricking frustrating. Yes, the UI sucks and so does the performance of the system. Sound cutting out in one room or another, songs stop for no reason and advance to next song. Pandora not working for several weeks. Hell, I could install an Apple air play and a iPad mini and multichannel amp to replace my six Sonos connect amps. Yes, all rooms would have to play the same thing but at least it would WORK! Working 99.9% of the time beats working 35% of the time and the fustration level goes to zero.

Ditto! The newer App is harder to use and less intuitive. I am getting so I am afraid to update the app. Now it feels like you have to hit Next about five times before it actually does the update. And the last few updates the App loses all the music services. I think Sonos has too many programmers on staff fixing things that aren't broken...and then breaking other things.

The newer App is harder to use and less intuitive. I am getting so I am afraid to update the app.
Same here. I'm even reluctant to update the desktop app now - just to avoid being blessed with some undocumented 'improvement' - while I used to be in the beta program.

Even the Windows App has issues now. There are times it will be working fine, music is playing, then it loses the connection to the Sonos speakers. Sometimes rebooting the computer fixes it, sometimes I need to 'Reset the Controller'.