NEW SONOS APP IS ABSOLUTELY TERRIBLE

I completely agree. I so dislike the new Sonos app, I hardly ever play Sonos anymore. It is TERRIBLE. And it cuts out all the time. Every 20-30 minutes, the music is only playing on my phone and has to be re-linked back to Sonos. This is the worst upgrade ever . . . PLEASE GO BACK TO THE OLD APP.

If you are seeing cut-outs, can't play errors, skipping, trouble grouping etc then you have network that need addressing. Post a thread in the relevant forum and you likely will get advice

I have to agree. The room assignment change is not intuitive and cumbersome. Perhaps this is personal preference but it does not reflect smart UX design.

Also, I experience the music drop out problem where the music stops after extended play. The app reflects this as if someone pressed pause. Pressing the play icon resumes the music. Also, some songs end in the middle and advance to the next one in the Que without any user input.

I have had the system for years and a member of the beta community. I have never had this music drop-off before but did experience it during the beta trial which I believe I reported. My network has not changed and is very robust. The drop-off definitely appears to be related to the new release.

Thanks for the feedback about the new app, we're working on making some changes based on feedback which you'll see in future versions.

Regarding performance issues, audio stopping shouldn't have anything to do with the app itself and is most likely related to a change or issue on your network or local environment. The support team is great at sorting those things out. So if you're still having trouble after trying the basics, I'd suggest that you give us a call on our support line and speak to a technician.

With all due respect, the music dropping does not have anything to do with our network. I, too, have had Sonos for years and have played it consistently with no drop offs or network issues. ONLY since the new app has been designed has this become a problem. AND the music continues to play through Pandora on my phone, it's just the icon for the Sonos has left Pandora and doesn't play through the Sonos speaker . . . yet it plays on my phone. I do not like having to open the Sonos app and get that going, then go back to my apps and open Pandora to choose the station. Then the music plays on my phone for about 10 seconds before the Sonos icon appears and then I touch that to play through the Sonos speaker. Every 20-30 minutes, the Sonos speaker stops the music, yet it continues to play through the phone. And I have to go back into Sonos and start over. NEVER had this issue before until the new app . . . and I have the same network and that isn't causing problems with any other device. I liked it MUCH better when I opened the Sonos app and could choose my music right from there without having to go to Pandora and connect the two. Looking forward to a revision.

Ditto all of the above. Nothing has changed in my setup except the app. Network is top-of-the-line in a 600 square-foot apartment with much of our system hardwired with ethernet. App constantly gets confused about what rooms I've checked, and music stops randomly pretty frequently (especially true with Pandora).

MNSue - The good news is that you DON’T have to go through the Pandora app to play Pandora. You can still go through the Sonos app and choose your music source (Pandora). However, you are right about the music drop out not being network related.

Sonos really starting to drop the ball on software quality.. I hope this isn't a sign of things to come as I've just spent nearly $2k on Sonos gear.

New app is terrible (in terms of bugs and in terms of UX). SonosOne/Alexa integration is half-baked (no Audible support, confusing commands, "beta" things for a $200+ product, other things I won't detail here - returned the thing the same day I bought it). Please stop integrating with new things and instead only release things that are fully-baked. Stop relying on users to tell you about problems.

I have been helping out on this and earlier forums for close to 10 years. Only once have I ever seen an update actually to blame for dropouts and bad connections. That was specifically related to the Playbar problems a few months back, and there were THOUSANDS of posts about it, not the dozen or so you see for this release (people suffering from the Spotify problems aside). Instead, in 99.999% of the cases where "the Sonos update broke my system", there are three things at work:

IP conflicts - By far the most common
Shifting router channels - Rare, but not unheard of
Subnet splits - only applies to multiple router locations and very rare

These are all network problems and there is nothing Sonos can do to prevent them. They can also be triggered and/or exposed by a reboot of a device, and a Sonos update reboots all Sonos devices, thus it seems the update is to blame when it is really a networking problem. Also, your network may appear perfectly normal otherwise, but Sonos' multi-room, real-time streaming architecture will expose the network problems because it relies on a correctly configured network much more than any single device.

So, if you wish to fix your system instead of blaming an update that works for millions, do the following:

To cure IP conflicts, reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

To cure shifting router channels, fix your router to a single channel, either 1, 6, or 11. Avoid any "Auto" settings and if running in Boost setup, make sure it is different from your Sonos channel settings.

To cure split subnets, make sure you are not running two routers, and any access point is not running a DHCP server.

dapruzzese1 - you are right about being able to set up Pandora through SONOS now . . . . there wasn't that option when the app first upgraded. There was a message in the Sonos app that music services must be connected directly from that services' app. This is an improvement already . . . thank you for mentioning that as I just tried it and it works to connect Pandora directly into Sonos as we could before.