New Sonos App - Anyone else having issues?

Hi @bpparky, thank you for reaching out and welcome to the community.

I would like to ask, have gone through these steps? Settings > System > System Tools > System Compatibility Check.

If so, could you please get a diagnostic from the Sonos app.

It’s either Settings > Help & Tips > Submit Diagnostics or More Options > Submit Support Diagnostics.

Reply with the diagnostic and we’ll take a closer look.

If you have other concerns, feel free to reach out.

Yup same issue. Can't use my beam wireless at all. Worked fine last night. Works fine wired. Help before I smash my new plastic paperweight with a hammer. It was a great product but now it's a pos brick. 

Hi @soitof, thank you for reaching out and welcome to the community.

I checked the diagnostic, I would like to know the router’s model; because I can see the beam is connected to a Sagemcom router.

If you have Wifi extenders, mesh system, wireless access points, and the like. I would need to know about them as well.

It so that we have a better understanding of the network setup you have and check for any known issues.

I would like to know how everything is connected as well.

Update us with your findings.

Entire network is as follows

Modem is Hitron EN2251

Router is Sagemcom SAC2V2S

Connected is a smart tv, game console, laptops, phones, and a Sonos Sub. Everything is usually wireless, except for the beam which is wried. And the sub still works too. 

Hi @soitof, thank you for the update.

I checked our resources about EN2251 and SAC2V2S; we don’t have any known issues with them.

In this case, let’s test the beam while still being wired to the router, I would like you to remove all known networks in the Sonos app then redo the wireless setup.

Settings > System > Netowork > Networks and remove all known networks.

Then, go back to Network > Wireless Setup; follow the instructions and tell us how it goes.

Still nothing. I am able to set up the network, but after I unplug the ethernet I am unable to connect. 

Hi @soitof, thank you for the update.

When you disconnected the beam, did it flash white?

That’s an indication that the beam is trying to get an IP address from the router.

If it did, force close the app and reopen it. This should get the app to look for the Sonos System.

If you still can’t reconnect wirelessly, wire the beam again and re-add the Sonos Sub to the Beam and test if the Sub will play as wirelessly connected to the Beam.

This is to test the Wireless card of the beam. Also, the previous diagnostic didn’t show the Sonos Sub.

Take a diagnostic again, so we can also check the connection of the Sub.

I'm really getting tired of my sonos beam. Since two days ago, it suddenly was disconnected and not appearing in my app  Have tried 2 full days now to add my sonos beam back without success. I'm on S2 now. Please help before I throw my beam out of the window. I just don't understand. How can something be working for over a year, and suddenly be totally messed up.

Hi @kai lee, thank you for reaching out and welcome to the community.

I understand the frustration and I will be happy to assist you.

If you would, take a diagnostic in the Sonos App and reply with the confirmation number.

Settings > Help & Tips > Submit Diagnostic.

To understand your situation, we would need more information.

I would also like to know your network setup. I’ll need the model of the router; if you have other network devices, like mesh networks, wireless access points, range extenders, and the like.

I would need to know about them as well; so that we can check on our end if we have a known issue and to cover all bases.

If you have other concerns, feel free to reach out.

I’m having the same problem. Speakers (one on wifi, one on ethernet) and network not found from one day to the next. They are just no longer there when trying to access via wifi. My Mac desktop can see them bot, but that is hooked up on ethernet only. My phone can see the network and connect if I connect it to ethernet, but it will not find them when using wifi. I think its a problem with the app. I've done all the suggestions and nothing works. Anyone get any better answers?