New Sonos App - Anyone else having issues?

Make sure you downloaded the correct app version. For Sonos systems of generation 1, use the S1 app, otherwise, use the S2 app. Sonos is hard to setup and use, both hardware and software.

The email the other day didn’t specify different generations. It just said it was the latest version of the app and that I should download it. Which I did. Now I can’t get my iPhone to recognise my Sonos speaker. It’s frustrating because the old app I had worked fine. Now it’s deleted (also recommended in the emailed instructions!)

Stuff like this should be seamless, not a big hassle for users.

I have the same issue, now I have a Move which is only good for using as a door stop 🤬

I have just received my new Arc which prompted the download of S2. Now S2 won’t find my Arc?!

Can’t restore the Arc as it wasn’t set up in the first place. Have tried restarting the router, the restarting the App devices, connecting to ethernet and still nothing.

To make matters worse the UK Sonos helpline says that it isn’t currently open and all I can do is complete the webform for a replacement which may take 2 weeks for a response. Seems like Sonos have created an issue that we are all paying for, literally.

Hi @Razza @Mike Ed @GavinHockley, sorry for the late response, thank you for reaching out and welcome to the community.

@Razza and @Mike Ed, I would like both of you to download the Sonos S1 app and try to reconnect to the Sonos system.

Once connected, take a diagnostic and reply with the confirmation number in this thread. So, I can take a closer look at the Sonos system.

If you’re unable to connect, private message me the email address; both of you used to register the Sonos products with and I’ll take a look.

@GavinHockley, I would like to know if there’s already a Sonos system set up prior to the Sonos Arc.

I would also like to know what color of the led light the Sonos arc has currently and your router’s model as well.

If we have an existing Sonos system prior to the Arc, I would also want you to take a diagnostic of your Sonos system.

Here’s how to take a diagnostic: Settings > Help & Tips > Submit Diagnostic.

If you have other concerns, feel free to reach out.

Similar issues… system worked fine w/ 3 Connects, Playbar, Play1 and Sub before the S1 app auto upgrade. Now, wifi connection issues - system won’t connect. Go through the steps to setup wireless by connecting the Play 1 to the router, everything works fine, entire Sonos system back on the network. Streaming fine to other devices i.e. player (not connected to router). As soon as I disconnect the Play 1 from the router, the same issue - system/app won’t connect to the wifi network.

C’mon guys… 

Hi everyone,  

unfortunately, I’m having the connectivity problem with S2.  I have a very simple setup.  I only have to connect to an Amp.  With S1 the connection always worked and I love having music throughout the house via Amp powering the system.  With S2 I constantly lose connection to the Amp.   The only way I can get S2 to connect is to depress the button on the back of the Amp to re-connect which means any time I want to listen to music I have to go through this.  After reading the S2 reviews in the App Store coupled with the concerns in this community, S2 is a train wreck. Any thoughts on what to do?

Same here. Using the S1 app because I have one old unsupported Play 5 in my house. Now the app sometimes finds the other devices, sometimes doesn’t. Right now, it can see the new Move and a newer Play5 but can’t find the Play1. Sometimes it does, it’ll play a bit and then drop.  Disappointing and frustrating.

Hi @Dan C., @DaytonData and @tsunamiGirl, thank you for reaching out and welcome to the community @Dan C. and @DaytonData.

@Dan C., since you’re able to connect via Ethernet connection. I would like you to reconnect the Play:1 to the router.

Once you're connected back to the System, take a diagnostic and save the confirmation number. Here’s how to: Settings > Help & Tips > Submit Diagnostic.

Afterward, we need to remove all known networks of the Sonos system then do a Wireless Setup.

Here’s how to remove known networks: Settings > System > Network > Networks > then remove all networks.  

Here’s how to do wireless setup: Settings > System > Network > Wireless Setup.

The Sonos app will ask for the Wifi name and password so have it handy.

Afterward, disconnect the Ethernet cable and wait for a few minutes for the system to connect to the Wifi, then take a diagnostic

@DaytonData, I would like to take a closer look at both states. Please take a diagnostic while disconnected then take another when you reconnect.

Reply with the confirmation numbers indicating each. Here’s how to: Settings > Help & Tips > Submit Diagnostic.

@tsunamiGirl, I will ask a few questions, Are you still using just the S1 app or both S1 and S2?

If you’re using both, please take a diagnostic on both Apps, So we can take a closer look.

Here’s how to: Settings > Help & Tips > Submit Diagnostic.

If you have other concerns, feel free to reach out.

@Kyle A I just have the S1 app. Everything was working great with the previous app. Since updating to the S1 app, there are lots of dropouts, skipped tracks especially with Spotify. Oddly, playing one of my radio stations through IHeartRadio has been fine. Other annoyance is players disappearing from the app, reappearing, unable sometimes to group players etc. Overall, just really buggy and poor performance.