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MAD1068
Contributor I
Dec 2, 2017 11:31 PM UTC

New Songs App and Interfaces Suck

I have been a lover of Sonos for years. My whole home is set up. And since the latest app I find it nothing but frustrating. I can't figure out how to change songs, how to find rooms, or do anything I want to. It is counterintuitive, frustrating, and time wasting. What I used to love was that anyone could figure anything out. I stare at my iPad or my computer or my phone and really just want to throw everything across the room and turn on a transistor radio. Major fail as far as I'm concerned.
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    12 replies

    kentster1641
    Lyricist I
    Dec 5, 2017 1:57 AM UTC
    Couldn't agree more. Worst upgrade I've ever seen, plus my Pandora keeps crashing. Please rollback the update!!!
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      fishlaw
      Contributor I
      Dec 10, 2017 1:52 PM UTC
      The latest app for Android is horrible-you can't add music from the app-it just doesn't work. The app has gotten worse with each update and now just doesn't work at all!!!
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        Chris
        Chris
        Lead Maestro
        Dec 10, 2017 2:51 PM UTC
        While the new app has some layout issues. It does work properly. If your having trouble you should reach out for help in getting issues resolved.
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        Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
        fishlaw
        Contributor I
        Dec 10, 2017 5:22 PM UTC
        Deleting it and reinstalling helps. But having used Sonos since I got my first ZP100 over ten years ago, with 6 units in use, I continued to be frustrated by the poor quality of the Android App. It is so counter-intuitive, I find it easier to use my ten year old controllers. I mean, why if I am looking at what's playing on a unit do I have to close that window, and figure out what sub menu I need to go to to change music on that zone? I am fairly sophisticated with tech, but last night with the new app, I could not figure out how to change music-very frustrating! The play/stop button did not change when the music was playing or stopped... So every time the App changes, it takes quite a while to figure out how to use it again. In short, Sonos needs to stop trying to screw up a good thing-but they won't.
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        pees
        Lyricist I
        Dec 10, 2017 6:32 PM UTC
        Is anybody here who could help me getting an old version of the Sonos Controller app? I would prefer a 7.x version. I need this in order to use my iPhone 4 that cannot be upgraded to iOS 9.0 which is the minimum requirement for the current app.

        Any help with this would be highly appreciated!

        Cheers
        Stefan
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        JeffD
        Lyricist II
        Dec 16, 2017 9:32 PM UTC
        They made the best, most easy to use interface more difficult. Why would they do that?
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          fishlaw
          Contributor I
          Dec 16, 2017 10:11 PM UTC
          So you would use their controller, instead of your phone!!!! My 12 year old controllers still work great-have started using them again.
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          Cuhulin
          Lyricist II
          Dec 17, 2017 6:23 PM UTC
          While the new app has some layout issues....

          Some layout issues? I think it would be more accurate to say that it is almost unusable if you want to do anything more than turn on a very simple one room Sonos system, and I only say "almost" because there may be a way that I have not been able to find.

          Thankfully, the desktop version still works some. Things are harder to find, but at least it can be done.
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          John V
          Enthusiast I
          Dec 18, 2017 4:11 PM UTC
          Couldn't agree more. Worst upgrade I've ever seen, plus my Pandora keeps crashing. Please rollback the update!!!
          The Pandora issue is a bug... SONOS is fixing it now... They have no idea when it will be fixed...
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          pjay337
          Contributor I
          Dec 18, 2017 4:20 PM UTC
          I have Android phones. The current Sonos UI is a disaster. Please fix this NOW.
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