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Enthusiast I
Oct 9, 2018 11:35 PM UTC

New interface is terrible

They have ruined the PC interface.
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    77 replies

    Contributor I
    Oct 20, 2018 10:09 PM UTC
    Sonos what the hell are you doing to your loyal customers. Not only is the new interface horrible but you removed the room settings option. I can't turn off the led lights. On top of that, you also removed the room settings on the ios app after updating to version 9.2. I can no longer access room settings on my desktop nor on my iphone. Do you want to lose customers???
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    mdsavignac
    Lyricist I
    Oct 23, 2018 2:04 AM UTC
    I have spent thousands on your hardware and put up with your unintuitive controller interfaces that seemingly only get worse. You waste an ungodly amount of space causing me to scroll and flip through screens and screw around just to adjust volume or try to get to an album. And now, now you give me a color scheme that made me think the update had just freak'n failed because it looks like a DOS throwback. Who is running the show? I have talked up your system to so many people. You are embarrassing us.
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    Lyricist I
    Oct 23, 2018 2:24 AM UTC
    Update 9.2 was ignorant, no pc/mac interface, just ios-android, who brings a playbar to a party? selling my system.
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    Trending Lyricist I
    Oct 26, 2018 10:00 PM UTC
    I like the new interface. I like the contrast and think it's easier to use. Since people don't normally like change think it would be good to have the option to change the color scheme back to the original.
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    Trending Lyricist I
    Oct 27, 2018 12:26 PM UTC
    Another one who intensely dislikes the new black desktop app. On my other computer, I have opted to ignore the 'update' nag, and have noticed that many of my options are now disabled such as Music Library Settings and Update Music Library. How dare you, Sonos? You come into my home and mess with my stuff! I have more Sonos speakers than I can count right now, and have had them for years. When I first started out, Sonos had a little controller that you put on the wall. They then went into phone apps etc. So, when I first started out, I did NOT sign up for being forced into app updates every few months for functionality that I have ZERO interest in. I have reached the absolute end of my tether after this last hideous update and the fact that the software update broke my Sonos integration with the rest of my home automation (because they removed the DEVID data). I have now started researching alternatives to Sonos since it seems that, even though I have spent a lot of ££ on my system, it is not actually *mine* but still belongs to Sonos as they have all the control over it and I have no say about what changes, if any, I want, and how/when I want them.
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    Lyricist I
    Oct 30, 2018 3:31 PM UTC

    3: Controller Layout:


    - Why is the 'Track info text' placed in a narrow location, with a simple icon for Tune In is placed there?
    It Makes No Sense!

    With both Heos and Bluesound making moves in the marked, this is a huge step back.. sadly!


    I could'nt agree more. I use both the Windows and IOS version, and they both needs a better, more intuitive, user interface. I often feel it is a step backwards, when a new version is released. User friendly interfaces is the main reason for having systems like Sonos.
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    Avid Contributor I
    Oct 30, 2018 8:18 PM UTC
    I, too, think the new interface is terrible. Too dark. Would appreciate a toggle to go back to "light" background. I realize you can't please everybody. But....
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    terryuk
    Enthusiast I
    Oct 30, 2018 10:59 PM UTC

    They took a perfectly suitable button that said "group" and changed it to an icon

    That means what exactly?? That doesn't say group to me, maybe it says upload.


    The new Group icon looks like the Apple Airplay icon to me. It's definitely not a good choice of icon to denote Grouping zones/rooms.
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    Contributor I
    Oct 31, 2018 9:09 PM UTC
    Totally agree New 9.2 Update on PC's - Windows in Black & White, no more deep Blue, is horrible. As also noted in another Topic, the Windows based Controller no longer has the Add Player Option. I was told that this capability is now only on Mobile Ap's. I do not like the look o f the New Windows Controller at all, and don't like that I can't use a PC or Laptop to Add a Player. I understand that Sonos wants to be sure to support Mobile, as the way of the future, but why do they need to spend resources to actually Reduce the Quality of the Windows Controller !?
    Read a lot of very good posts (and observations) here and seems clear Sonos has done a very poor job on this front.
    No wonder their Stock is just above $12 right now.
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    Contributor I
    Oct 31, 2018 11:41 PM UTC
    my pc interface no longer gives me the option to add speakers. has this happened to anyone else?
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