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owen1832
Contributor I
October 11, 2017

New App Upgrade - HORRID

  • October 11, 2017
  • 107 replies
  • 4850 views
The new interface is nearly impossible to use... it doesn't even make sense how it works in relation to the previous interface which was better than good enough. As someone that has thousands of dollars invested in sonos I have to voice my utter disgust for this new app. PLs comment below and lets get Sonos to roll back from this atrocious attempt at an upgrade.
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      Alan_6
      Prodigy II
      October 22, 2017
      The tab bar needs to be on the Now Playing screen to avoid the need to swipe it down, but I am sure Sonos will fix that.

      I applaud your optimism that Sonos will fix things, given their track record over the last 15 months. After all, this week they pushed out a new update... and the "My Sonos" screen is still a total mess...
      BurtBushell
      Renowned Enthusiast II
      October 22, 2017
      Ok for all those threatening to not recommend or to switch products because of this.....what are your next options??? Bearing in mind that rational ppl make decisions on balance looking at the merits and demerits across the board. So tell me if not Sonos who???
      (1) Play 1, (1) Play 3, (2) Play 5s Gen 1, (1) Play 5 Gen 2, (1) Connect Amp powering a pair of Wharfedale Diamond 10.1, (2) Echo Dots.
        John B
        October 22, 2017
        The tab bar needs to be on the Now Playing screen to avoid the need to swipe it down, but I am sure Sonos will fix that.

        I applaud your optimism that Sonos will fix things, given their track record over the last 15 months. After all, this week they pushed out a new update... and the "My Sonos" screen is still a total mess...        That was a planned update for Alexa on Sonos One launch. Please don't be obtuse, This was never going to change the controller
        vernooij
        Lyricist I
        October 22, 2017
        Totally agree with everybody. I liked the previous version, and it was the first version I liked.
        This is probably the worst app I have ever seen. Nothing is intuitive anymore. It takes me minutes to find the most basic options.
        Please return to the previous version and improve that.
          Charles Baker
          Lyricist I
          October 22, 2017
          I concur with pretty much everyone who has complained about the latest 'upgrade'. It is less intuitive, difficult to find what you want and about as unfriendly as you could make it - in fact it is just plain HORRIBLE.
          Come on Sonos, let us roll back to the previous version while you work on a replacement - but whatever you do, DON'T let the guy who designed this one loose on it !

          Yes, this is the first time I have actually created a user account for an app so that I could voice my ongoing frustration with the "upgrade." This truly is a downgrade, now matter how much Sonos may want to argue otherwise.
          I have invested heavily in the sonos product line over the past three years, without a single regret; music in 6 rooms, playbar, amps abound........but now I am very frustrated.
          Another user stated it clearly: a version improvement should NEVER leave existing users in the dark without a smooth transition. That is simply the indication of a poor UI enhancement. And an attitude that says "just learn the new interface" is a poor response to the legions of unhappy users.
          Finally, while I understand that many people want the Siri-like experience of using the Amazon puck device, its not for me. I don't want big brother listening/analyzing/cataloging everything my family says. Personal choice. So if this UI change was driven by the Amazon partnership, that is even more dissapointing.
          At the very least give those of us who want it a WAY TO ROLL BACK TO THE PREVIOUS VERSION!!!!

          LISTEN TO YOUR CUSTOMERS!!
            Chirosono
            Enthusiast II
            October 23, 2017
            Like most people-except John B-I actually hate this new app and find it takes way more away then it adds. Mostly that it was an unnecessary change for the sake of change.

            I have 18 Sonos and will not buy anymore. My wife refuses to use it anymore and friends that used to come over find its not as intuitive to use.

            There are always gonna be Sonos apologists but the truth in numbers speaks volumes. I’m sure Sonos will just try to wait this anger and disapointment out from the people that have helped keep the company successful-but they have taken my loyalty for granted on this one if they don’t listen to the masses
              jeff_151
              Contributor I
              October 23, 2017
              To Our Favorite Sonos Engineers...please listen to all this feedback! Roll back to the last UI....this one is frustrating!! Dramatic move in the wrong direction....but it’s not too late to correct....please roll back....
                John B
                October 23, 2017
                I have seen this all before. This is not the biggest anti new app protest there has been. The next one will be whenever it goes from v8 to v9. There are some necessary changes and I believe Sonos will make them. But they will have expected this backlash and will ride out the storm. There is absolutely no chance of them going back to the old app.
                  andrewmk
                  Renowned Enthusiast II
                  October 23, 2017
                  >But they will have expected this >backlash

                  Probably not true

                  >and will ride out the storm

                  Probably true

                  Andrew
                  John B
                  October 23, 2017
                  They will, I believe, address the valid criticisms that have been made. How about we come back here in a couple of months and see what has happened and how we feel then?
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