New App Upgrade - HORRID

The upgrade is absolutely awful. I can't find my playlists, can't find genres, can't find anything! Fix it asap.

Absolutely agree, I’m now left scratching my head and frustrated not knowing where anything is anymore, it’s a dreadful update. Why on earth add new icons to make things more difficult to navigate! I’m so annoyed with myself for updating all three of my iPads, thank goodness I haven’t updated my phone, so at least this still has the old app on it and I can use it to operate my Sonos. Please Sonos take us back to the old app, it was so much more user friendly.

I just signed up to this forum so I could also share my views on this terrible update .... beat me to it.... terrible update. 😠

I will second–no, thousandth–the sentiment of this thread. The new app sucks. I'm often listening to music and when I want to switch my speakers to the TV, I have no idea how to. And when I manage to, I have no idea how it even happened like I'm just mashing buttons and making it work through sheer will. Nothing about the app feels right.

As an experience design professional, I loathe to be the person who put this steaming pile together. Test the damn thing before you release it!

The new interface is nearly impossible to use... it doesn't even make sense how it works in relation to the previous interface which was better than good enough. As someone that has thousands of dollars invested in sonos I have to voice my utter disgust for this new app. PLs comment below and lets get Sonos to roll back from this atrocious attempt at an upgrade.

The WORST and MOST FRUSTRATING UPGADE EVER!
I also concur. Over the last 3 years I have promoted Sonos, to many of my friends and associates, who then also adopted the company's products. The app, prior to the update in September (ish), was so easy to use. The ease of use, combined with the amazing sound from the little speakers, was what sold me.

Now I really struggle to change music in different rooms in the house. I'm in the family room and want to change the music in the living room, but it doesn't want to allow me to have different music in different rooms. I have to fiddle for 5 minutes to get this set, and I'm at the point of so much frustration, I'm considering not purchasing any more Sonos products. I'm already in almost $2K of product purchases.

People want great sound, but don't want to have to *(&^% around with stupidly designed software. I want to relax and listen to good music, not get frustrated by a very poorly thought out and poorly tested software release. I shouldn't have to take tutoring to figure out how to change the music to my speakers.

FIX THIS NOW, PLEASE!

At least you can access your music. It won't connect to my external music drive. I've uninstalled and started again, the firewall is fine, in fact nothing has changed with my set up apart from this new update. Quite why it's changed is beyond me.

If you look at the VP of UX's LinkedIn profile, they tout:

"App: with an App store rating of 4.5 stars & over 47,000 reviews, we have set the standard for the best way control your sound system. "

Impressive! Even more impressive is how quickly you just made that bullet point irrelevant. 😛

It's 100% aweful. I'm already getting calls.from clients , the old app was confusing enough this new one well.it sucks. That's the only way to put it. No idea who your UI team developed it. It's probably the worst one I've ever dealt with. Im and integrator and sell a ton of your gear. That will 100% change shortly. It's just aweful

Ok I get that people prefer the previous app. To an extent I do too. But don’t give me this whole it takes me so long to figure this and that out. It remains very clear how to do anything you need to do. Very clear. It’s different but still pretty straightforward.

I guess the question that everyone has for Sonos is why this is at all necessary. I get that because these changes do no alter how anything is really done - it just lays it out differently.