Trending Lyricist I

New app update horrible, giving a leg up to the competitors

Forum|Forum|9 years ago
October 8, 2017
43 replies
2622 views

I can only speak for myself, but the SONOS app before 8.0 was near perfect. It was ultra fast, selecting room and what music to play was super intuitive. Everything important was on the same page screen. I've had lots of friends ask me about why get SONOS instead of competitors like HEOS and such. Even though HEOS and others can offer a wider variety of physical connections, sound formats DTS etc...there was before 8.0 an extremely easy answer to this: The APP. It is super fast, never buggy. You come home from work, go into the sonos app and within 2 presses there is music in the living room. It doesn't matter how great the hardware is if the software doesn't work, but with the SONOS app, it just works, always, and so EASY.

But now that argument is gone. The new sonos app, with all the stuff on the home screen, and now you have to go into seperate tabs to select room and search for music......you RUINED it. You downgraded the app to something similiar to HEOS' already awful app. What were you thinking?

UI

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SimonlesleyAuthor

Trending Lyricist I

Been using the new app for a week, still it's buggy and slower. We lost contact with some of the speakers. The app is still HORRIBLE. I know I said this wouldn't affect Sonos in any big way in the long run, but I withdraw that statement. In addition to our Sonos system at home, we have Sonos at work, and everyone at work has Sonos at home and they're all complaining daily on how shit the new sonos update is. Not just the user interface, but bugs and speakers dropping out. So this might actually be a nail in the coffin if this Alexa thing doesn't turn out to be the next big thing. I'm currently thinking about selling the speakers while they still go for a high rate on the used market.

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The Merry Pig

Lyricist I

I hate it:
1) Not an intuitive layout. What an earth is "My Sonos"? Appears just duplicate Browse, but in a less accessible manner, because of:
2) Icons have all grown too large for my phone. EG the bottom of the Spotify app screen falls off the bottom and needs scrolling up every time I access "My Music", which is nearly every time I use Sonos.

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BurtBushell

Renowned Enthusiast II

Another simple thing Sonos might consider is merging the My Sonos tab into the Browse tab instead of creating another section for it.

(1) Play 1, (1) Play 3, (2) Play 5s Gen 1, (1) Play 5 Gen 2, (1) Connect Amp powering a pair of Wharfedale Diamond 10.1, (2) Echo Dots.

pwt

Virtuoso

I hate it:
1) Not an intuitive layout. What an earth is "My Sonos"? Appears just duplicate Browse, but in a less accessible manner, because of:
2) Icons have all grown too large for my phone. EG the bottom of the Spotify app screen falls off the bottom and needs scrolling up every time I access "My Music", which is nearly every time I use Sonos.

Note that you can edit the order of the categories on the 'My Sonos' tab. It's not a duplicate 'Browse', it's what used to be Sonos Favourites.

The app is pretty good and more logical than the previous version, but needs the following UX tweaks:

- Bottom tab bar visible in the 'Now Playing' view. I believe that is coming.
- More compact use of screen real estate in the 'My Sonos' top-level view, and in the Rooms screen. Not holding my breath

I'm ambivalent on the white background. It's more in tune with modern mobile apps, though I did quite like album art backgrounding of the previous version. Not holding my breath that Sonos will offer a dark theme option.

4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300

Pedrp

Contributor I

I never worked with the sonos app, i don't like it, i use mediamonkey on a pc, but now they made some update that i can only play the songs that are on the mediamonkey library, let's say i have a pen with some mp3, in the old days i could play it to my connect amp using mediamonkey, take teh pen to work, bring it back play it again, now i can't, don't know how to reverse to previous firmware, but i would if i could

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lynnj

Contributor I

As a family, both children and adults find the new app an absolute pain to use. In fact we've started using the spotify app, because its actually way easier to control. If different generations find the app bad, then that's really saying something.
Can't help wonder if that is Sonos strategy - encourage people onto spotify etc.. by making the app barely usable, then gracefully retire the app (and all the costs that go with it). Would be inline with the strategy of retiring the original Sonos controller.

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Jst4kx

Lyricist I

I was so happy with my Sonos , specially the app .... it went smood and easy in use . But this mornin i woke up and became in a nitemare ..... what were you thinking , who were those beta testers that accepted this app .???
If it Aint broke Dont Fix it !!
It is hard to find anything
It doens't play the songs i select ...... it starts playing the second above i selected ......
Please Sonos .........tell me this was just a dream and wake me up with the former App
Normally "now comes Keep up the good work " But 'im gonna skip this for now :P

best regards
jst4kx

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beauelliott

Lyricist III

Just please tell me how to get back to TV sound after listening to music. The old app had a TV button that would switch back to TV sound and that button is gone. My workaround is to turn th me TV off and back on to get TV sound. There’s got to be something in the app but I can’t find it.

I have 3 zones. I’ve found the when switching zones by clicking and unclicking takes a few tries for the right zone to be selected.

Maybe I was just used to the old layout and functionality but I struggle with the new UI. Hopefully some tweaks here and there will fix, but I need to know how to get back to my TV sound 🙂

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jeffsnader

Lyricist I

I agree that Sonos has not improved the app. Sonos v8.2 on Android is horrible. It works fine on Windows 10 PC's, an iPad, an IPhone and a Windows tablet but on the Android app I cannot get to the screen to see all of the Pandora channels. I have tried looking into the support forums but others agree this is a problem they haven't figured out how to navigate around either.

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aleks

Trending Lyricist I

They have taken something that was nearly perfect and took it back 2, no 3 steps. How silly and frustrating. Not what I would expect from Sonos.

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