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Ben Bent
Contributor I
April 15, 2014
Question

network speed insufficient

  • April 15, 2014
  • 12 replies
  • 903 views
keep getting the message "network speed insufficient to maintain playback buffer" when i play music from library on pc, internet radio works fine
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    12 replies

    Ryan S
    Ryan S
    Retired Sonos Staff
    April 21, 2014
    Hi Ben,

    That error message means that it took too long to get the audio Sonos was trying to play, in this case, from your computer. If that computer is wireless, it might be a problem with the strength of the connection. I'd suggest wiring the computer to the network or to the back of one of your Sonos components if you can.

    Can you please submit a diagnostic from your Sonos system and reply back with your confirmation number next time this happens?

    Thanks
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    Mqporsch
    Lyricist III
    November 18, 2016
    I get this only when playing Apple Music
    Airgetlam
    Airgetlam
    November 18, 2016
    Can you please submit a diagnostic from your Sonos system and reply back with your confirmation number next time this happens?
    Bruce
    Mqporsch
    Lyricist III
    November 19, 2016
    The diagnostic number is 6762774. Thx
    Jeff S
    Jeff S
    Retired Sonos Staff
    November 22, 2016
    The diagnostic number is 6762774. Thx

    Hi Mqposch,

    In your diagnostic I see wireless interference which is probably the cause of the error. Please try changing the wireless channel your Sonos system is using. Try all 3 channels available and let me know if you're still seeing that error.
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    T. Stout
    Lyricist I
    December 13, 2016
    I'm having the same message sent to me but when I play from Spotify. Diagnostic number is 6860564
    Jeff S
    Jeff S
    Retired Sonos Staff
    December 21, 2016
    I'm having the same message sent to me but when I play from Spotify. Diagnostic number is 6860564

    Hi T. Stout,

    There's wireless communication errors showing up between your Sonos components. Please make sure your BOOSTs are not too close to any other wireless devices, including your router or wireless access points.

    It may also help to change the wireless channel your Sonos system is using.
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    mdouglas
    Lyricist I
    January 9, 2017
    Hi, I am having the same issue. But only one of my speakers. Also, only with streaming music.

    One of my Play 1s, on the second floor of our home is giving me this message for Apple and Amazon music. But not music playing from my music library. I have changed to different channels and unplugged this play 1 and still same issue. I have tested steaming music on other speakers in our home with no issue.

    Just started happening today. Speaker has worked fine for about 6 months.

    Diagnostic is 6980350
    Jeff S
    Jeff S
    Retired Sonos Staff
    January 10, 2017
    Hi, I am having the same issue. But only one of my speakers. Also, only with streaming music.

    One of my Play 1s, on the second floor of our home is giving me this message for Apple and Amazon music. But not music playing from my music library. I have changed to different channels and unplugged this play 1 and still same issue. I have tested steaming music on other speakers in our home with no issue.

    Just started happening today. Speaker has worked fine for about 6 months.

    Diagnostic is 6980350

    There are a lot of wireless communication errors between your Sonos components, primarily the Portable and Office units. Do you have any third party wireless devices near those units? Common sources of interference include cordless phones (especially DECT phones), wireless cameras, wireless baby monitors, wireless printers and wireless TVs. Try moving any similar device away from your Sonos units or power them off temporarily and see if things improve.

    It may also help to change the wireless channel your Sonos system is using.
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    robdun
    Contributor I
    March 4, 2017
    Hi Jeff,

    On your suggestion to make sure the boost isn't too near the router; isn't it designed to connect to the router and comes with a short cable? Am I missing something? I've swapped to a standard setup (no ideal because sonos speakers are a fair distance apart) but still getting same error. Will head into town and buy a longer ethernet cable for the boost this afternoon.

    Rob
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