Network Problem Detected

Hi,

i am wondering if the issue is not due to corporate managed security… I have a Cisco Security app installed - which might  prevent the Sonos Controller to access the internet… makes sense?

k.

It’s certainly possible that other apps might be “blocking” access from the particular device to other internal network devices, such as the Sonos speakers. Effectively, this is what most VPNs do, create a tunnel between the device and the end server, not allowing any external connections. 
 

This is particularly challenging to diagnose in a forum, though. I’d certainly encourage folks to contact Sonos Support directly to discuss it. 

I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.

Yes Ken is correct, it is the Cisco Security App that intercepts DNS calls.

https://support.umbrella.com/hc/en-us/articles/360024706451-Sonos-and-the-Cisco-Security-Connector-CSC-for-iOS

Seems to be a known issue, but no resolution. Cisco blame Sonos/Apple, and I guess they will blame Cisco.

I did manage to temporarily de-install it so that I can at least select some music.

Also had exactly the same issues since installing 13.2, already had the Cisco app installed before the iOS update and then all the same issues on the Sonos app with Network errors and music services not showing. Just deleted Cisco and Sonos worked instantly. Just hope work don’t reinstall it again remotely/automatically! Phew, I have been going round and round rebooting, reinstalling etc at least it works now!! 👍

problem fixed with iOS 13.2.2 upgrade!…. yeaahhh… ;)

Interesting. I didn’t know there was an update out there. Must have been an iOS issue that Apple fixed in the new release, which takes Cisco and Sonos off the hook :;)

Had the same problem with a new business iphone and upgraded to 13.2.2 and problem was still there. I deleted the Cisco security app like others and everything works now. Also noticed that when trying to Browse music, the only icon showing was Radio by Tunein. Amazon Music, Apple Music, SoundCloud and Spotify were all empty square icons so somehow the Cisco app is blocking access to music services 

Thanks 78cdu - I had the same network problem and I deleted the Cisco security app - problem solved. Remains to see what my company’s IT security people think ;-)

I’m glad I read through this … it’s been an absolute pain and I’d say this is bang on, it’s the Cisco issue. Both my iOS devices are work controlled and have Cisco Security installed. I just successfully used a family member’s personal Android device and the issue went away. 

Here the same issue as mentioned below with a business Iphone7. Updated IOS to 13.2.3 but still not solved. So far i can see no Cisco security app. Somebody have a great idea??