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Contributor I
December 4, 2023

Need multiple Sonos accounts on 1 system

  • December 4, 2023
  • 40 replies
  • 14986 views

I’ve read a couple posts, and it appears you cannot use multiple Sonos accounts on 1 system. I would like to raise a feature request to enable this. It is ridiculous that the leader in connected speakers doesn’t handle multiple users properly. Each user should have their own Sonos account. This is a serious design flaw and it should be corrected. If there is a solution that enables multiple Sonos accounts and I haven’t found it, please let me know. If not, then please make this an enhancement request.

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40 replies

Ken_Griffiths
December 4, 2023

It actually maybe best to explain clearly why you need multiple accounts, because you can certainly have multiple Sonos systems on the same network logged into different Sonos accounts, aswell as having multiple music services (using different user-accounts) within one Sonos system. So perhaps a more detailed explanation of the issue you’re trying to resolve will perhaps help, so that others here in this user-community can maybe see if there is already a solution you can implement, to solve whatever it is you’re trying to solve.

bosomAuthor
Contributor I
December 4, 2023

Simple – you should never be ID and password sharing on any modern application. This is security 101. I’m asking Sonos for an enhancement request because I don’t think they have designed their system to be in line with modern day applications.

Ken_Griffiths
December 4, 2023

Strange my Wife uses our Sonos system and she hasn’t a clue what the password is - simply don’t tell anyone the password. It’s not necessary to be logged into the Sonos account anyway, to use the system with a controller device on the same network subnet. If you don’t want them to have network access too, then maybe use double NAT instead with a separate Sonos setup on that subnet instead.

There are probably plenty of ways to ensure your local security is not compromised.

Ken_Griffiths
December 4, 2023

Or you could do what some people do with their teenage children and that is give them their own Sonos system with their own mobile controller device and keep things entirely separate on the same WiFi network - as I say, it depends on what you’re trying to achieve.

controlav
Lead Maestro
December 4, 2023

What are you actually asking for?

Sonos supports multiple music accounts on one system, which is what most people want.

Sonos supports multiple Sonos Households on one network, which is what a few use (for split systems or large installs).

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
melvimbe
December 4, 2023

Simple – you should never be ID and password sharing on any modern application. This is security 101. I’m asking Sonos for an enhancement request because I don’t think they have designed their system to be in line with modern day applications.

 

The password isn’t to the application, it’s to access administration of the speakers. Perhaps trivial, but an important distinction I think.

Can you provide an example of another household device that allows multiple accounts to be setup for administrative purposes?  My TVs have Samsung accounts, but to my knowledge, they don’t allow multiple accounts for the TVs.  They actually seem to encourage the use of the same account to control TVs, phones, tablets and other devices for integrated control.  Camera systems?  Ring has the devices owned by one account that can further grant access to other accounts.  Do other audio systems allow multiple accounts like this?  I believe Amazon has multiple music accounts, but not multiple accounts for administration of their devices.

I know that Sonos Pro/business  line has a setup for multiple accounts with varying access, and maybe this is what you’re looking for?

Honestly, for my home use, I’ve never thought that Sonos needed a more complex account structure.

 

Danny
Ken_Griffiths
December 4, 2023

When it comes to sharing any ‘accounts’, according to my Wife, what’s hers is hers and what’s mine is hers too.. ha ha 😀

Stanley_4
Grand Maestro
December 4, 2023

When it comes to sharing any ‘accounts’, according to my Wife, what’s hers is hers and what’s mine is hers too.. ha ha 😀

Until something needs fixed, updated or adjusted… Then they are mine.

 

I’m of the same opinion, folks that get my WiFi access are trusted to run my Sonos. Un-trusted folks get access to a guest WiFi or nothing.

Lyricist III
February 25, 2024

?

I've got a use case this feature could be the solution for. I have two homes with a unique Sonos system at each home but both are setup with the same Sonos account (mine). Both accounts work great for myself and my wife who both use our own Sonos App on our respective phones, but she uses my Sonos account login too). We can both control at each location and no problem playing music from our separate Spotify accounts on the same system simultaneously (on different speaker groups of course).

 

Where it goes to hell is when one of us is at each of the different houses at the same time and tries to play music on each system simultaneously. When she plays at one house, mu music stops at the other house and vice versa. Doesn't matter that it's separate Spotify accounts streaming. Sonos seems to have an issue with one account streaming to two Sonos setups simultaneously regardless of the stream source. It's weird but both of us know exactly when the other fires up Sonos because the current stream dies...even though we're separated by a 1000 miles!

 

So what's the workaround here? How can we both enjoy our Sonos at different locations at the same time? My thought is setup a Sonos account in her name and reset up the Sonos at on location use that new account? But then it's going to make all integrations for the assistant and other services a total pain. Any other ideas?

Ken_Griffiths
February 25, 2024

@Snaggle,

Maybe see this Sonos support link… where fictitious users ‘Jane’ and ‘John’ are able to each use their own respective music accounts from the same music service by adding both accounts and selecting their own account in the Sonos App from the drop-down list.

https://support.sonos.com/en-us/article/use-multiple-accounts-for-the-same-music-service

If it’s not working for you and your Wife, then one of you maybe doing something wrong - but if you think there is a problem with how it works, then you maybe best to reproduce the issue and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

As far as I’m aware the multiple music account setup works okay, but I’ve not ever had the chance to test it personally speaking, as my Wife mostly uses Apple Music and I use Amazon Music even within the same location.