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Contributor I
May 24, 2018

Must have PASSWORD PROTECTION to our business Sonos setup

  • May 24, 2018
  • 20 replies
  • 7640 views
Yes we have guest WiFi, but employees are on internal WiFi to access fileservers and resources. And no one has Admin access to install the Sonos app BUT Spotify has now added a Sonos feature and Spotify can be downloaded WITHOUT admin approval or install password - so the onus is now on Sonos to be able to protect playlists on the company Sonos systems. I would NEVER recommend a Sonos system to a corporate business for this one reason. Clients are here and then someone throws on heavy trap rap and N this and N that or whatever. And now it looks like the IT dept has no control over their employees and or systems and there's no way to know who made the change for a reprimand - ridiculous. HIGHLY RECOMMEND A PASSWORD ONLY SYSTEM. It's been 4 years now we have been asking for this and nothing. Sonos = No STARS. #FAIL
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20 replies

melvimbe
May 24, 2018
To be fair, I don't think Sonos has never said it was designed for a business environment. However, I can definitely see where this is an issue.

I could be off on this, but I believe there is a way Sonos can tell you what device gave a command. Next time an employee does this, you can go into the Sonos app and submit a diagnostic. A sonos rep can then look at the diagnostic log and tell you what happened. It may just be an IP address and device type though, not enough to identify an employee.

You probably can block Spotify from accessing your wifi network as well. At my place of employment, there are several apps that will not work on my phone will it's connected to the company wifi. That may be punishing everyone for the crimes on one, but it will stop the issue and maybe you can remove the block after then get the message.

Another option is to get a 3rd wifi network just for Sonos that only authorized employees have the password to. That may not be feasible depending on the size of your office.
Danny
Contributor I
May 24, 2018
Actually that's some good information. I can check the logs in console and it does supply IP, which I can then match with employee systems through DNS/DHCP. I do have a separate subnet I could put the speakers on and that is another great idea, but there are 4 of us who have legitimate Sonos access and we can't be switching subnets just to change a song, that's more admin than I already have.

Back to the password issue, saying it's not setup for business is an wrong statement, since Sonos approached our business to promote their product, and businesses are more likely to cough up the bigger investment for their conf rooms and common areas and LAN availability for hard wiring. Most homes do not have an ether port right where they want it. And with families, I'm sure parents would want to 'lockdown' their Sonos system so the kids don't have access, so password, yes, it's important. Not talking parental controls (explicit music) just access. Right now it's just a free for all and you would think a password would also stop intruders from controlling your speakers from outside your home. It is pretty easy to hack a WiFi system.

So Sonos, when will you setup a password access function? Or at least admin accounts? Maybe tie-in to LDAP or AD? that would be cool.
Jeff S
Retired Sonos Staff
May 31, 2018
Actually that's some good information. I can check the logs in console and it does supply IP, which I can then match with employee systems through DNS/DHCP. I do have a separate subnet I could put the speakers on and that is another great idea, but there are 4 of us who have legitimate Sonos access and we can't be switching subnets just to change a song, that's more admin than I already have.

Back to the password issue, saying it's not setup for business is an wrong statement, since Sonos approached our business to promote their product, and businesses are more likely to cough up the bigger investment for their conf rooms and common areas and LAN availability for hard wiring. Most homes do not have an ether port right where they want it. And with families, I'm sure parents would want to 'lockdown' their Sonos system so the kids don't have access, so password, yes, it's important. Not talking parental controls (explicit music) just access. Right now it's just a free for all and you would think a password would also stop intruders from controlling your speakers from outside your home. It is pretty easy to hack a WiFi system.

So Sonos, when will you setup a password access function? Or at least admin accounts? Maybe tie-in to LDAP or AD? that would be cool.


Hi kastner1234,

At this time there isn't a password feature built-in to the Sonos app. It's an interesting idea though, and I'll send along a feature request to the development team.

Right now the best way to limit access to the Sonos system is to do so through access to the wireless network.
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Contributor I
May 31, 2018
Cool! So it looks like I would need to VLAN the WiFi system and only grant access to admin users for now. Again, that's just more to admin but is a workaround. Sometimes employees stay all night and we allow them the right to use the Sonos, but they also need to be on the main WiFi to access fileservers - a password is a solid solution since it could be changed periodically. Look forward to it 🙂
controlav
Lead Maestro
June 1, 2018
You could probably disable Spotify entirely by switching your Sonos account to a country that doesn't support Spotify.
Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
June 1, 2018
At this time there isn't a password feature built-in to the Sonos app. It's an interesting idea though, and I'll send along a feature request to the development team. .Why be so disingenuous? Like this is a new idea that hasn't occurred to Sonos so far? We all know this has been asked for on numerous threads over many years, so why pretend otherwise?
Contributor I
June 4, 2018
John B. you are spot on. Why don't they just say "No. We don't have that nor are we planning to implement that." This idea has floated around since the beginning with Sonos, and with the IOT these days, devices being hacked, taken over, why is Sonos any different? It's a wired/WiFi IOT device and is not secure. A simple passphrase to access the controller should be a requirement, not a feature. Let's see if this GDPR thing in Europe hits Sonos and they start securing their devices.
controlav
Lead Maestro
June 6, 2018
GDPR has nothing at all to do with data or security on your local network. That is yours to manage.
Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Contributor I
June 6, 2018
I know what GDPR is and what it entails since I work for a global company, I was referring to data security breach and if Sonos is an IOT device (which it is) and can get hacked (re-programmed, malware, bot) and it has access to my company network and Wireshark or Alienvault tags this IOT device as a hub for transferring network info (which includes assets, employee information, etc.) - then Sonos is responsible for not locking down their IOT device. It's a far reach and way off base from my initial question, but Controldav, thank you for your omniscience, but you failed at what my point is and that we are talking a global business - so yes, GDPR does have to do with security of employee and client information in the U.S.

So controldav, how have you helped this conversation exceptt trolling the community with your useless reply?

And your reply saying I could change Spotify to a country that doesn't support Spotify? I'm supposed to admin my corporation and disable Spotify (we work with Spotify) just to use an app? Stop trolling dude and help with the conversation. Sonos needs a secure system, period.
controlav
Lead Maestro
June 8, 2018
Thanks for the rant, but my advice was to change the country of your *Sonos* account to a non-Spotify supporting country. This would solve your problem. Right now. Instead of waiting for Sonos to add some security feature, that seems very unlikely based on history. In homes, which is where most systems are installed, it does not need a "secure system". Look at the setup issues some folks have on these forums today, imagine how bad it would be if every device required a PIN.
Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.