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Dennis from FL
Avid Contributor III
June 9, 2020
Answered

Music Library Not working with Sonos S2 on iMac Catalina

  • June 9, 2020
  • 19 replies
  • 1421 views

I’ve had trouble with the Music Library in the past with S1 (since the latest Mac OS update).  I finally got it to work by turning off the firewall and giving privledge to the Sonos controller (Security & Privacy) for the disk access.   

 

Now….I noticed there is only S1 Apps available to choose.   And there is something called SonosLibraryServer but no S2.  The S2 app installed OK and works on other services but not my own music library (iTunes).

At any rate, I had to turn off the firewall again and although the S2 controller found all the music files and lists them, I get an error when it tries to play them (file not found).   

 

I’m going to keep fiddling’ but if somebody knows the secret...please ring in.

 

 

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Best answer by Dennis from FL

Krishma.   

Some good news I think

I had my Mac set up for both ethernet and WiFi.   The ethernet for speed, and the WiFi for some device communication like my Apple Watch.

 

I upgraded my Nest WiFi mesh network to Gen 2 as our ISP is upgrading our Internet speed from 70/15 download/upload Mips to to 250/250.   Now, the WiFi will be blazing fast and I don’t need the ethernet anymore.

 

I changed the Mac to WiFi only and magically I was now able to add the Music Library in Sonos without a hitch.   That was the only change to the Mac that I know of.   Must be something there that Sonos doesn’t like about the dual connection.   Come to think of it, I think my troubles started about the same time I got my watch.

 

Anybody else have their Mac set up for both wired and wireless?

19 replies

Show previous replies
Krishma M
Krishma M
Retired Sonos Staff
June 30, 2020

Hi, @Dennis from FL, @wottynatty, and @sps. Thanks for reaching out and sorry for the late response. About the firewall, we need to make sure it’s properly configured not just by turning it off. You might wanna check this article about Music library troubleshooting for specific errors that you are getting. Please let us know if you need anything. 

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Dennis from FLAuthor
Avid Contributor III
July 1, 2020

That’s the page I was using to troubleshoot.   I got to the part that said “contact Sonos support”

Dennis from FLAuthorAnswer
Avid Contributor III
July 4, 2020

Krishma.   

Some good news I think

I had my Mac set up for both ethernet and WiFi.   The ethernet for speed, and the WiFi for some device communication like my Apple Watch.

 

I upgraded my Nest WiFi mesh network to Gen 2 as our ISP is upgrading our Internet speed from 70/15 download/upload Mips to to 250/250.   Now, the WiFi will be blazing fast and I don’t need the ethernet anymore.

 

I changed the Mac to WiFi only and magically I was now able to add the Music Library in Sonos without a hitch.   That was the only change to the Mac that I know of.   Must be something there that Sonos doesn’t like about the dual connection.   Come to think of it, I think my troubles started about the same time I got my watch.

 

Anybody else have their Mac set up for both wired and wireless?

wottynatty
Enthusiast I
July 4, 2020

Glad that worked for you. I’ve not found having duo connections to be a problem over time though sometimes toggling that can help.

 

But I sure wish it could increase the song limit!  Jk. 

Krishma M
Krishma M
Retired Sonos Staff
July 4, 2020

Hi @Dennis from FL, thanks for replying and letting us know about that. Yes, it could cause some problems sometimes and nice to hear that it’s working fine now. @wottynatty  is right that we need to make sure we toggle it properly to the right network as well. About the total track count limit is 65,000 tracks, and cannot be exceeded but if you have more than 65,000 tracks, we recommend looking into alternate methods for sharing your library to Sonos, such as Plex or Apple Music (with iTunes Match). 

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Dennis from FLAuthor
Avid Contributor III
July 4, 2020

Not sure what you mean by “toggle it” … the Mac allows both Ethernet and WiFi on the same network.   The Ethernet is priority and WiFi Is secondary—-  only used when needed - like my watch.  Never had a problem with the dual connections—- including other music servers — JRiver, Plex, Roon, etc work fine.

Krishma M
Krishma M
Retired Sonos Staff
July 5, 2020

Not sure what you mean by “toggle it” … the Mac allows both Ethernet and WiFi on the same network.   The Ethernet is priority and WiFi Is secondary—-  only used when needed - like my watch.  Never had a problem with the dual connections—- including other music servers — JRiver, Plex, Roon, etc work fine.

Hi @Dennis from FL. Sometimes our devices are connecting automatically to other WiFi networks that we used to connect to and that could cause some problem/conflict, that’s why we always need to make sure that we are on the right/same WiFi and forget other networks that we don’t normally use. But everything looks good now, right? 

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Dennis from FLAuthor
Avid Contributor III
July 5, 2020

Yes ...all is well now.    I only have one WiFi network

Krishma M
Krishma M
Retired Sonos Staff
July 5, 2020

Yes ...all is well now.    I only have one WiFi network

Good to hear that. Observe the connection and just let us know if you need anything. 

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