Contributor I

Music does not progress along my playlsit

Forum|Forum|10 years ago
August 6, 2016
16 replies
2145 views

My sonos system gets stuck on one song, regardless of how I select the song to be played. I have tried to play all of the songs from one album (selected down arrow from the top of the list of songs and select "play now" then tried 'play next' when the album did not progress to the next song, the music repeats on that one song I selected to start with (even if it is the first one in the list). This is an issue with the custom music lists I create, it only plays the song it start with, repeatedly, despite choosing to play all of them (15 songs). So, I guess I am stuck this one song at a time. I have read other forums similar to this, with this same long standing issue and it does not appear to have been addressed by Sonos.

If anyone has any ideas, I would appreciate it.

Thank you

Playlists

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sandove81

Contributor I

Hey, can you update the site link? It doesn't show a fix. Also, please confirm this wasn't an elaborate hoax? I've got the same problems.

Jeff S

Retired Sonos Staff

Hey, can you update the site link? It doesn't show a fix. Also, please confirm this wasn't an elaborate hoax? I've got the same problems.

Hi there,

You've found a pretty old thread. If you are having issues with songs not progressing in your queue, it's probably not related to the old link about the beta program above. Here's a newer link with information on our beta program.

What is the source of the music you're trying to play? Normally, if you have multiple songs in the queue, it will progress one by one until it reaches the end of the queue. This may be changed by having shuffle enabled, or repeat. Neither of these options should cause the system to not progress on to the next track. Are you getting any errors? What device are you using to control your Sonos system?

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sandove81

Contributor I

I have a Beam that right out of the box works good with Alexa. It controls volume and other cool stuff. But when I play music through Amazon or Pandora, it only plays one song. I say Alexa, "Play Barbara Steisand Radio" and Pandora plays "When we were Young" and then stops without playing other crappy music. I'd expect if it's a software issue, it would be cleared up with the software that was loaded last week when I turned it on for the first time. It's not a queue issue.

Jeff S

Retired Sonos Staff

I have a Beam that right out of the box works good with Alexa. It controls volume and other cool stuff. But when I play music through Amazon or Pandora, it only plays one song. I say Alexa, "Play Barbara Steisand Radio" and Pandora plays "When we were Young" and then stops without playing other crappy music. I'd expect if it's a software issue, it would be cleared up with the software that was loaded last week when I turned it on for the first time. It's not a queue issue.

Which music service do you have set up as your default in the Alexa app? Can you reproduce the issue, then submit a diagnostic report? Reply with the confirmation number and I'll take a look.

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sandove81

Contributor I

Thanks Jeff. The diagnostics # is 2014478908. My command was "Alexa, play album Nursery Rhyme Parade". The Sonos system (Beam + 2 PlayOnes) stopped after the first song "ABCs". There's about 20 songs on the album and my daughter loves to sing along to each of them. We don't have this problem when we use the Sonos app. It will play the entire album, playlist, station, etc when using the App.

Jeff S

Retired Sonos Staff

Thanks Jeff. The diagnostics # is 2014478908. My command was "Alexa, play album Nursery Rhyme Parade". The Sonos system (Beam + 2 PlayOnes) stopped after the first song "ABCs". There's about 20 songs on the album and my daughter loves to sing along to each of them. We don't have this problem when we use the Sonos app. It will play the entire album, playlist, station, etc when using the App.

Please see my reply to your direct message.

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