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Anonymous

Answered

Mixcloud

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I know there are longer threads about the new app, but as this is a specific issue relating to Mixcloud I thought I would create a new topic

Since the update the only feature that works in the Mixcloud service is ‘favourites’. None of the ‘following’, ‘followers’, ‘uploads’, ‘stream’ etc have any content (despite all of them being populated in my separate Mixcloud app) . These are critical parts of the service, which allows me to search for music and which were present in the previous version.

I have tried removing the service, then re-adding it, but to no avail.

Is anyone else having any issues?

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Corry PAnswer

Sonos Staff

Hi @whoisandwhoisnt

Welcome to the Sonos Community!

Sorry to hear of the issue you are having trying to play from Mixcloud. Thanks for reporting - we have identified and issue and are investigating. There is no estimation for when a fix might be in place, but I will update this thread once one is.

This was reported “up the chain” when first posted, but there was no messaging to give you at the time. There still isn’t, but I’m just letting you all know we are looking into this.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Dogdad

Headliner III

I take it you can still open up “ My Profile” to get to Favorites?

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Anonymous

Yes, I can access My Profile, but then the various sub menus (apart from favourites) are empty

See the photo below

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CP_Detroit

Lyricist I

I am having this exact same problem. This is a struggle because that’s where saved playlists are. Its is almost like Sonos can’t go more than 2 clicks deep into the Mixcloud layered menu. Anything after 2 clicks delivers an empty result.

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Anonymous

I am having this exact same problem. This is a struggle because that’s where saved playlists are. Its is almost like Sonos can’t go more than 2 clicks deep into the Mixcloud layered menu. Anything after 2 clicks delivers an empty result.

Reassuring, in some ways that’s it not just me

Do Sonos engineers read these threads and escalate the issues?

Moderator edit: Yes.

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NymphMusic

Lyricist III

Is there a time line for a fix?

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NymphMusic

Lyricist III

Mixcloud issues have been around for awhile now. No fix insight. Clearly Sonos wants to build Spotify-like service with their advertisement-based radio stations. Mixcloud does not fit into that strategy. Sadly, that is what Sonos has become. Ready to sell off my Sonos hardware unless Sonos reinstall unconditional support for Mixcloud.

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NymphMusic

Lyricist III

Make your dissatisfaction with Sonos integration of Mixcloud (and maybe other Sonos issues) be heard. Write Sonos CEO directly on patrick.spence@sonos.com

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Goody69

Contributor I

Hugely frustrating

I’ve just moved into a house I’ve been refurbishing and have run everything ready for a SONOS network via LAN and cabling.

Installed first AMP and this Mixcloud issue still in place so I’m questioning buying 4 further AMPs, 2 soundbars and 2 Subs; those purchases very much on hold!!!

Having spoken to a friend seems I have cheaper options but I wanted to continue buying my SONOS installation but might have to sell that now.

Mixcloud is a massive App for me due to what I do with my music and fellow DJs so very important to me.

Loads of other issues with this clunky SONOS App update but this is the most important to me

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Anonymous

Hugely frustrating

I’ve just moved into a house I’ve been refurbishing and have run everything ready for a SONOS network via LAN and cabling.

Installed first AMP and this Mixcloud issue still in place so I’m questioning buying 4 further AMPs, 2 soundbars and 2 Subs; those purchases very much on hold!!!

Having spoken to a friend seems I have cheaper options but I wanted to continue buying my SONOS installation but might have to sell that now.

Mixcloud is a massive App for me due to what I do with my music and fellow DJs so very important to me.

Loads of other issues with this clunky SONOS App update but this is the most important to me

Yeah, still no sign of a fix. Similar to you, Mixcloud was my most used music service within Sonos. Seriously considering selling my whole system if these fixes don’t happen soon

Tried using BBC Sounds within Sonos this morning and the app literally wouldn’t let me select the stream I wanted - instead it just played whatever was next in its queue.

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Swanky_HiFi

Lyricist I

This one really sucks, I used the MixCloud link all the time.

Oddly enough I just discovered that MixCloud features work properly in the Windows PC app, such as it is, so that at least seems to indicate that this is strictly a mobile app issue.

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