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keeper
Enthusiast I
September 2, 2018
Answered

Missing speakers since last update

  • September 2, 2018
  • 5 replies
  • 682 views
Hello

Since the last IOS update I seem to loose speakers on my network, and those I can see won't play music

These are the only one's sonos sees from 5.
Associated ZP: 192.168.1.178
---------------------------------
Play:1: Kitchen
Serial Number: 5C-AA-FD-2D-5D-BC:1
Version: 9.0 (build 44254230)
Hardware Version: 1.8.3.7-2
Series ID: A101
IP Address: 192.168.1.119
WM: 0
OTP:
---------------------------------
Connect: Living Room
Serial Number: B8-E9-37-9B-B7-CC:2
Version: 9.0 (build 44254230)
Hardware Version: 1.17.5.5-2
Series ID: C100
IP Address: 192.168.1.178
WM: 0
OTP: 1.1.1(1-17-5-zp90-2.1)

Submitted a Diagnostics, rest of my network seems fine.

our confirmation number is: 2121925776.
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    Best answer by Stanley_4
    If that works for you (it should) consider avoiding it happening again and assign static/reserved IP addresses to your Sonos gear from your router's DHCP page. It is easy and fast and solves many problems.

    5 replies

    keeperAuthor
    Enthusiast I
    September 2, 2018
    A power cycle of a single speaker seems to bring them all back on the network.
    keeperAuthor
    Enthusiast I
    September 2, 2018
    Gone again can only see two now with error 1001 or 1002 if I try to play through them
    Stuart_W
    Stuart_W
    World-Class Superstar
    September 2, 2018
    Try flushing out any duplicate IP issues by following the following procedure:-

    Switch off your Wi-Fi Router
    Switch off ALL your Sonos kit
    Switch off ALL devices connected to your Network
    - Computers, Laptops, Tablets
    - Smartphones, thick phones
    - NAS

    Switch on Router. Wait until it has re-connected to the internet
    Switch on Sonos Bridge and/or Boost, Connect - Wait a minute or two for them to connect
    Switch on your Sonos Plays and Playbar
    Switch on all your other network devices
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    Stanley_4
    Stanley_4Answer
    Grand Maestro
    September 2, 2018
    If that works for you (it should) consider avoiding it happening again and assign static/reserved IP addresses to your Sonos gear from your router's DHCP page. It is easy and fast and solves many problems.
    keeperAuthor
    Enthusiast I
    September 2, 2018
    It worked, and everything is set to static IP.
    Hopefully it will stay OK now.
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