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winestem
Contributor I
May 14, 2020
Question

MacBook Pro Bluetooth can't find Move

  • May 14, 2020
  • 4 replies
  • 1317 views

My phone connects with no problem to the Move using Bluetooth, my wife’s phone finds the Move with Bluetooth on her phone, BUT...my MacBook Pro doesn’t ever show the Move in Bluetooth, no matter how close my laptop is to the Move. Any ideas as to why?

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4 replies

Airgetlam
Airgetlam
May 14, 2020

I’m going to hazard two guesses. One, you don’t have bluetooth turned on on your Mac. Two, the Sonos is already connected to one of the phones, and won’t pair with another device until you turn off the bluetooth on the device it’s already connected to. 

Bruce
winestemAuthor
Contributor I
May 14, 2020

Thanks for the suggestion, but I do have it turned on, and no other device has it selected. In fact, I purposely told theater devices to Forget the Move.

 

Airgetlam
Airgetlam
May 14, 2020

Hmmm. Those were the two most likely potentials. Maybe you should contact Sonos Support directly to discuss it?

I usually suggest the phone folks, they have more tools available because they're on the phone with you, they are available Monday through Friday during business hours. The Twitter support folks are available 24/7. 

Bruce
winestemAuthor
Contributor I
May 14, 2020

Thanks a lot. I’ll take your advice!

 

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