Mac OS 10.6.8 compatibility

Err. Do you have a Windows laptop?

You can work Sonos through that. You don't have to upgrade to Windows 10

Thanks, Stuart. I sort of suspected that, but I am not a windows person. I hate my laptop and it mostly gathers dust unless the girls want to play a nancy drew game on it or I have to enter boy scout advancements which work better on there. I got it for $40 and using it makes me want to bang my head on the keyboard. So although what you say is true, I would rather slam my hand in a door that deal with it on any regular basis. I am not putting PCs down--I know there are people who love them, but to me they are as fun as a kick in the pants.

If nothing works out, then I will try to do that, though. I really hate using PCs. Perhaps it's from the old days before windows and I had to use one regularly in grad school at UC Berkeley, and there was this guy who loved them and laughed his head off when I was trying to work with the darn thing. He wasn't laughing mean, but he thought it was so funny the way I would figure out weird ways to get the computer to do what I wanted. I thought it was torture.

I'll tell my 12 year old to make the laptop run the Sonos. He'll have no problem doing that. I'll still try customer service for the mac, but that's actually a great solution now that I think about it. 😃

Err. Do you have a Windows laptop?

You can work Sonos through that. You don't have to upgrade to Windows 10

Actually, all our music is on the mac and the controller can't access it. I tried downloading the older version linked in this thread into my mac, and it wouldn't let me in unless I "updated" it--and we know that's a dead end. So I'm not sure we will be able to use the laptop. I suppose it would work for the radio things, but we use Sonos primarily for our playlists. We'll still try it, though, when we have time to do that.

Err. Do you have a Windows laptop?

You can work Sonos through that. You don't have to upgrade to Windows 10

Actually, all our music is on the mac and the controller can't access it. I tried downloading the older version linked in this thread into my mac, and it wouldn't let me in unless I "updated" it--and we know that's a dead end. So I'm not sure we will be able to use the laptop. I suppose it would work for the radio things, but we use Sonos primarily for our playlists. We'll still try it, though, when we have time to do that.

The old controller won't work on the Mac, but even without a Sonos controller on it you can share the library and use another controller to control Sonos. If you work with one of our technicians they should be able to get you all set up to do that if you mention that you have the Windows computer to work with. Also, if there happen to be any smart phones in the house, iOS or Android, we do have apps for those as well, depending on the version of the software.


It would cost me $20 to upgrade to 10.7, but I really have no guarantee that things would work properly then or that Sonos isn't going to create a new roadblock next week and make that additional investment as worthless as the $200 system is now.

I believe that the upgrade to 10.11 is free from Apple and you might not need to pay to update to 10.7 first. Take a look here for a list of computers that can update. It might be good to reach out to Apple support on this one to confirm, they'll know best.

We try to keep backwards compatibility with all controllers and operating system as long as possible, but in some situations it just can't be helped. Once the manufacturer stops supporting a device, there's always a chance that we'll be making updates that it can no longer handle. If we are going to have to stop supporting a device we'll let everyone we have the contact for know who has one.

I get that you love sound systems and you are a 10057 comment expert, but you do not come across as a very cool person. It wouldn't take much on your part to make that shift. So maybe try it. :)

Great suggestion ....

I am sick about this. My system worked great and I really liked using it, then I thought I would spruce it up and see if there was an upgrade. I upgraded--there was NO warning about compatibility with my system. Then it would not work and I read that you can get the software directly from Sonos. I downloaded the dmg or whatever and upgraded and now my mac is incompatible. I am going to go to every review site and FLAME you because this is a terrible way to run a business. in two minutes the sonos went from a favorite toy to a piece of junk to be thrown away and it is ALL your fault. Every other company used updates to make things easier--not to RUIN them entirely. Shame on you. Fooey on your stupid company. I want the software for ios 10.6.8 back and the fact that you won't give it to me is crazy and stupid. Who does that to customers? Well, a company that finds itself with very accurate reviews detailing the issue as a warning to potential new customers. Good luck with that.

Exactly, wt>>

Err. Do you have a Windows laptop?

You can work Sonos through that. You don't have to upgrade to Windows 10

Actually, all our music is on the mac and the controller can't access it. I tried downloading the older version linked in this thread into my mac, and it wouldn't let me in unless I "updated" it--and we know that's a dead end. So I'm not sure we will be able to use the laptop. I suppose it would work for the radio things, but we use Sonos primarily for our playlists. We'll still try it, though, when we have time to do that.

The old controller won't work on the Mac, but even without a Sonos controller on it you can share the library and use another controller to control Sonos. If you work with one of our technicians they should be able to get you all set up to do that if you mention that you have the Windows computer to work with. Also, if there happen to be any smart phones in the house, iOS or Android, we do have apps for those as well, depending on the version of the software.


It would cost me $20 to upgrade to 10.7, but I really have no guarantee that things would work properly then or that Sonos isn't going to create a new roadblock next week and make that additional investment as worthless as the $200 system is now.

I believe that the upgrade to 10.11 is free from Apple and you might not need to pay to update to 10.7 first. Take a look here for a list of computers that can update. It might be good to reach out to Apple support on this one to confirm, they'll know best.

We try to keep backwards compatibility with all controllers and operating system as long as possible, but in some situations it just can't be helped. Once the manufacturer stops supporting a device, there's always a chance that we'll be making updates that it can no longer handle. If we are going to have to stop supporting a device we'll let everyone we have the contact for know who has one.

I also have OS 10.6.8. Received the notice to update Sonos controller, did so and come to find out my OS is incompatible. I think it's a weak excuse to blame Apple saying they don't support this system so why should we. If I even wanted to update I have a lot of perfectly functioning software that won't work after doing that update - just to get Sonos to play ball? I now have a lot of equipment from Sonos that is useless. Thanks a lot. I will never buy another Sonos product again. What a cheap gimmick. Really, how hard is it to have a lite version of controller that works on OS 10.6.8? You had one - strip off the stuff that's incompatible with the system which by the way, that didn't change. So it's a matter of convenience for you to so called support? I never called for help, the controller worked, played my music from my Mac and I was happy. You didn't really think this one through, did you.