Lower minumum volume level

OK fair enough. But as to Sonos being "useless", despite its market leading multiroom capabilities,great sound quality, huge range of streaming sources, easy switching between sources, simple set up etc,... well you are entitled to your opinion. And as for "not listening to its customers", this invariably translates to "Sonos isn't prioritising the particular feature that I and a few others want implemented". Unfortunately there are dozens or maybe hundreds of such features on this forum, all with a few indignant supporters threatening to leave. I hope you find this feature on another system that is also as good as Sonos in every other respect.

I'm sorry if I stepped on your toes. Troll. I must have misunderstood a thing. I thought this was a community debate facilitated by SONOS (points to them for allowing/paying for that). But you are working for them, don't you? Because that last comment is pretty biased, if you are just another customer! What do you care about my opinions on this subject, if you so strongly disagree? Leave it be, and get a life instead of wasting mine.
If you ARE in fact hired by SONOS to mess with/engage in discussions on the community forum, then this isn't the way to do it. Present yourself as support personnel and let's handle the conversation on a chat. That works so well for a lot of other companies; I'm sure it would work here as well.

As for the last comment. Well, you haven't mentioned any feature which competitors don't handle just as well. And SONOS isn't market leader. They are first mover, and there is a difference. The equipment is expensive and not interchangeable. That means I am not going to buy MORE if I start thinking that SONOS is losing the grip. But it will take years before this trend can be seen in their books.
And no, there are not "hundreds of such features" asked for. Volume adjustment is a basic feature. Like lack of bass, poor sound quality, and "the speakers keep shutting down" would be. Fortunately, they got them right (now).
And no, I am not threatening to leave. And I am not a supporter. And I am not indignant. Where do you get your ideas from?? I am a customer. I am disappointed that SONOS continues to do nothing about something which is obviously called for. And I am simply stating that if they don't build the equipment I want to pay for, I will not buy the equipment they are producing. Simple as that. Compared to some other people it seems, I am not religious about music players. I just want music in the bedroom - and preferably integrated with the rest of the sound system in the apartment.

I must applaud your sensitive hearing. I wish mine worked that well.

I am puzzled a bit though. If you find the lowest setting as suggested by John B as being too loud then playing the speakers at 20% volume must be, to others standards, positively deafening for you. I find the lowest volume setting on a pair of Play 1 and also on a pair of Play 5 to be very quiet amd much quieter than any back ground noise.

Ah, these ageing ears...

Once again, Sonos employees are clearly marked as such. It is a lazy form of debate when one resorts to calling others shills and plants just because they disagree with you. Very lazy.

As to the request, this thread is over a year old and is at barely a page and half of posts, some of which disagree. Not exactly a pressing issue, and certainly not worthy of the accusations that "Sonos doesn't listen to its customers". More like "Sonos listens when customer disapproval reaches a certain limit".

And other systems? All but one don't have a mesh, some rely on Bluetooth, some use more bandwidth, some don't have Home Theater components, the vast majority are more expensive, by all accounts all of them are less reliable, all support far less music services, and at least one of them (the one who copied the mesh) is being sued by Sonos.

Need more?

@jgatie What are you talking about? No one has disagreed in this thread before John B. Now, I've obviously triggered a lot of faithful defenders to chime in.
I just don't get why you do that. Some people have problems with the volume being too loud in their bedroom installation. Others don't. Good for you! I really don't find that of relevance to this thread. I'd much prefer official SONOS personnel answering questions - maybe just stating what is obvious to everybody: that they don't perceive this to be a problem, and they are not going to do anything about it.

I just personally think it is a wasted opportunity to satisfy even more customers. But hey, that's just me.

I stepped in mainly because you immediately resorted to the typical lazy response by throwing the out accusations of being a shill or plant. In addition, in a thread which calls for Sonos to assign valuable development and testing personnel to a feature, others who may not need this feature should certainly be able to express an opinion. This isn't the Star Chamber, it's a forum where all opinions are both welcome, and subject to the critique of others. You want the volume lower, others would rather they spend the resources required on something else. Both are legit ideas, so may the best opinion win.

I am sorry. You beat me. I'm clueless. Please explain the "lazy" part? And please explain what on earth is "shill" and "plant"? I am pretty sure that I haven't accused anyone of being those terms.
And no, it obviously isn't a forum where all opinions are welcome! You are stepping into a thread where you have no part. And your language is frankly quite offending and disrespectful.

I guess we have different opinions regarding the purpose of a community forum. I believe it is to be a place where people can help each other and opinions can be pooled for the company's decision makers to see. Whether they choose to react on the topics discussed is entirely beside the point.
But I see you want to make a battlefield of it and play the part of the company. That just makes the entire forum useless. But hey, that's just me. Have a nice day trash talking to strangers.

A shill or a plant is someone being paid by Sonos to pose as a normal poster in order to talk up the product. Since you asked "But you are working for them, don't you?", you accused John B of being a shill or plant. You attacked the poster as being illegitimate so you wouldn't have to contend with his message, which is a lazy way to debate.

As to your ideas of what a forum should be, you are welcome to your opinion, but that is not the reality. You post your ideas and opinions on a public forum, you should expect them to be critiqued. This is no "safe space" for people to always agree and sing kumbayah, it is a forum for the exchange of ideas, which by definition entails criticism of said ideas. And accusing us of not welcoming all opinions is the height of irony. Only you have called for people to not post or demanded people leave the conversation, whereas I most certainly have not.

As to making it a battlefield, maybe you shouldn't come in guns a blazing, making baseless accusations of both the company and the posters if you do not wish it to become a battlefield. Accusing posters of being a shill or accusing the company of not listening to their customers was you firing the first shot. If you thought you could shoot up the forum with your rhetoric and not have anyone defend themselves, you thought wrong.

Oh and by the way, I have no problem with Sonos both lowering the minimum volume and giving a smaller granularity in the volume steps. Ironically, you would have had my support if you hadn't presented it as you did. You never get a second chance to make a first impression.

It's funny. I haven't seen anyone in this thread defend themselves. Only three people defending others. Which is what I don't understand why you have the need to do. If you are not a shill.
I am certainly in right to accuse the company of not listening to their customers - because they obviously don't, when a forum sponsored by the company contains old threads which aren't responded to by the company. If you believe that is "to come in guns a blazing", I say you are in want for some reality adjustment.

But thank you nonetheless for explaining the lingo to me. Apart from that, none of the three "pro-everything-sonos-do-is-great" posters have contributed with anything but criticism of something that is not their business. That isn't lazy. That is useless. Thus not to be argued.

If you DO use sonos in the bedroom to fall asleep to gentle tones, then feel free to share your experience and thoughts. Because that's what was being discussed originally. However, I have observed an utter lack of this subject in the last posts. And that, my friend, was "the first bullet". But I guess we never will agree, so I'll call this an interesting debate and get on with something important. Like life.