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Contributor I
Dec 31, 2018 10:19 PM UTC
Answered

Lost room setting

My room setting fell out of my app. How do add a room there are no options?
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    Airgetlam
    AirgetlamAnswer
    Dec 31, 2018 11:58 PM UTC
    Two different issues, I think. gogreen, you're probably using a desktop controller, and those settings have been removed from it, you'll need to use a mobile client.

    plum4mlb, you're talking about a room not showing up. Could be wifi interference, or it could be a duplicate IP address issue. Try unplugging your Sonos, and rebooting your router, and then plug the Sonos back in to the power.
    Bruce

    5 replies

    Lyricist I
    Dec 31, 2018 10:58 PM UTC
    Just had the same problem 😞 i have 4 rooms and lost one of them. I can substitute a room by changing the group settings but can't find a way to recover the missing room. Interested to see what the cure is.
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    Airgetlam
    AirgetlamAnswer
    Dec 31, 2018 11:58 PM UTC
    Two different issues, I think. gogreen, you're probably using a desktop controller, and those settings have been removed from it, you'll need to use a mobile client.

    plum4mlb, you're talking about a room not showing up. Could be wifi interference, or it could be a duplicate IP address issue. Try unplugging your Sonos, and rebooting your router, and then plug the Sonos back in to the power.
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    Bruce
    Lyricist I
    Jan 1, 2019 9:14 PM UTC
    Hi Bruce:

    Excellent advice. I tried it and it worked.

    Thank you for taking the time to help.

    Best wishes for 2019.

    Martin
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    gogreenAuthor
    Contributor I
    Jan 2, 2019 10:21 PM UTC
    Bruce,

    Had the same issue as plum and your advice worked out perfect. Thank you so much for your insight!

    Shawn
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    Airgetlam
    Jan 3, 2019 12:34 AM UTC
    Happy to be of assistance 🙂

    It is indeed unfortunate that sometimes routers don't stay stable. I've never had to reboot my fridge, but occasionally a power cycle of my router fixes my issues 🙂
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    Bruce