Contributor I

Answered

Lock screen controls for one day

Forum|Forum|6 years ago
September 18, 2020
18 replies
2754 views

So….…

Last Saturday(09/12/20), all of a sudden, I was able to control Sonos from the Lock Screen on my iPhone. It worked on mine and my wife’s phone. When we woke up Sunday morning, it was gone. Sonos. Make it work, we are tired of waiting.

*Moderator Note: Modified in accordance with the community guidelines.*

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Best answer by Rowena B.

Hi @MikeDave

Thank you for reaching us and welcome to the Sonos Community and letting us know about your concern. Let me help you out with this.

We appreciate you for sharing your feedback on this. iOS does not natively provide a way to control devices on your home network from the lock screen in iOS, the controls are only available for audio being played on the device itself. The Sonos implementation of lock screen controls was built in a way that's no longer viable and with the launch of AirPlay 2 on Sonos, we made the decision to remove the functionality in households that use AirPlay. Disable the AirPlay feature on all non-Sonos AirPlay endpoints to allow lock screen controls is a limitation.

Use AirPlay on your iPhone, iPad, or Mac to stream your favorite music, movies, podcasts, and other audio directly to your Sonos products. Sonos is only compatible with AirPlay 2. Check if your Apple devices can play AirPlay 2 audio in Apple’s AirPlay article.

Please let me know if you have any further questions or concerns, we'll be glad to assist you.

Rowena B.

Retired Sonos Staff

Hi @JMBare, thank you for reaching out and welcome to the Sonos Community. I appreciate for bringing your concern to us and letting us know about it. I'll help you figure out what's happening.

Sonos supports the control of your system from the iOS lock screen under certain conditions. The Sonos app has a 5-minute window to reconnect and re-enable the lock screen. When the device leaves the WiFi range or disables the WiFi, the lock screen will restore itself if reconnection is made in that 5 minutes.

To confirm that the Lock Screen controls are enabled, you can check your iOS and Sonos app settings. You can also check this article Control Sonos from the iOS lock screen.

On your iOS device, please go to Settings > Face ID (Touch ID) & Passcode. Scroll down and look for Allow Acces When Locked if Control Center is enabled.
Within the Sonos app, please to Settings > App Preferences. Tap Lock Screen Controls and see if it’s enabled.

I'd appreciate it if you can submit a diagnostic report from your Sonos system to check what's going on.

If you need help with any other information, please be sure to let us know.

The Sonos Community is always here to help

Help others find useful content by clicking the like button and selecting the best answer to your question.

J

jonmck1234

Lyricist I

I am having the same issue….no lock controls appear at all. I have it setup correctly in my ios settings and sonos app.

Please check diagnostics number: 181017153

Rowena B.

Retired Sonos Staff

Hi @jonmck1234, welcome to the Sonos Community and thank you for letting us know about your concern. I understand that you also experiencing the same and I appreciate you sending the diagnostic report. Let me help you with this.

Upon checking the diagnostic, I see that Sonos is active in the Control Center.

There are limitations in controlling Sonos on the lock screen of iOS devices.

A non-Sonos AirPlay capable device is present.
- Disable the AirPlay feature on all non-Sonos AirPlay endpoints to allow lock screen controls to appear when using Sonos.
Another app on the device is playing music or video.
While connected to a Bluetooth audio device.
VoiceOver is enabled.
Headphones are connected to the iOS device.

Please try other iOS devices and let us know if you experience the same.

We'll wait for your reply.

Help others find useful content by clicking the like button and selecting the best answer to your question.

K

kujo486

Lyricist I

I am experiencing the same issue with lock controls and I have followed the above instructions including restarting my phone and the Sonos app, disabling airplay, disconnecting any bluetooth devices, disabled voice over, and no headphones are connected.

Just sent over my Diagnostics # 774667709

Please let me know how to resolve this ASAP

Rowena B.

Retired Sonos Staff

Hi @kujo486, thank you for reaching us and welcome to the Sonos Community. I appreciate you for letting us know about your concern and for submitting the diagnostic. Let me check it.

The diagnostic shows that Sonos is active in the Control Center. Upon further checking on this, that the lock screen feature has been removed from iOS devices.

iOS does not natively provide a way to control devices on your home network from the lock screen in iOS, the controls are only available for audio being played on the device itself.

The lock screen feature was built in a way that's no longer viable and with the launch of AirPlay 2 on Sonos, the feature is no longer available in the households that use AirPlay.

If you need help with any other information, please be sure to let us know.

We're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question.

M

MikeDave

Lyricist I

A non-Sonos AirPlay capable device is present.
- Disable the AirPlay feature on all non-Sonos AirPlay endpoints to allow lock screen controls to appear when using Sonos.

Is there a way to do the opposite? As in disable AirPlay on all my Sonos speakers? I AirPlay to my AppleTV, but I never AirPlay to my Sonos speaker (partly because that has never worked for me).

Rather than streaming via Sonos, my current workflow is to play on my phone, AirPlay to my AppleTV which has a PlayBar attached, then group all my speakers to the PlayBar input. This is a frustrating workaround just for lock screen control.

Rowena B.Answer

Retired Sonos Staff

Hi @MikeDave

Thank you for reaching us and welcome to the Sonos Community and letting us know about your concern. Let me help you out with this.

We appreciate you for sharing your feedback on this. iOS does not natively provide a way to control devices on your home network from the lock screen in iOS, the controls are only available for audio being played on the device itself. The Sonos implementation of lock screen controls was built in a way that's no longer viable and with the launch of AirPlay 2 on Sonos, we made the decision to remove the functionality in households that use AirPlay. Disable the AirPlay feature on all non-Sonos AirPlay endpoints to allow lock screen controls is a limitation.

Use AirPlay on your iPhone, iPad, or Mac to stream your favorite music, movies, podcasts, and other audio directly to your Sonos products. Sonos is only compatible with AirPlay 2. Check if your Apple devices can play AirPlay 2 audio in Apple’s AirPlay article.

Please let me know if you have any further questions or concerns, we'll be glad to assist you.

Help others find useful content by clicking the like button and selecting the best answer to your question.

M

matthoberg

Contributor I

Another furstrated customer here. I have read through everything and can’t seem to get this working again. I just started a brand new iPhone, disabled bluetooth, disabled AirPlay and Voice Over and everything else on the phone… and am still not seeing controls on the lock screen. I have also switched on and off lock screen controls in the App. What else can I do?