Like losing an old friend

I am not going to speculate as to the cause of your problems, but if even 0.01% of Sonos users worldwide were having experiences this bad then the forum would be awash with hundreds of posts like yours.  So I think a much better experience is possible for you.  I suspect that given the multiple issues we could all (especially you) spend a lot of time troubleshooting this without getting very far.

So my advice - take it or leave it - would be to call Sonos Support next week and initially just focus on getting the system as a whole and one of the new Amps working properly, and take it from there.

Just one comment on the volume levels.  Position on the slider is pretty close to meaningless as a basis for comparison.  More recent Sonos products seem to have had a more ‘exponential’ volume scale, rather than the more linear scale on earlier products, possibly to give greater control in the ‘normal’ listening range.  Assuming that your speakers are able to handle the output from the Amp, the only test that matters is that if you edge the volume up towards max, do you get to a point where it is too loud for you to listen to comfortably?  If so, you don’t really have a problem.   If not, maybe you do.

@IronGandalf just want to share my symathy for the big disappointment after such a big investment - as indicated you run a stable network but maybe these ‘bulk’ changes were too much to handle at the same time and has frozen the setup - the loss in volume is worrying me, since I am considering an uprgrade for my Connect:Amp

This really is absolute nonsense.

I’ll echo John B’s comments about Volume control settings. I will note, however, a common drama that I see while walking through the Big Box Stores is that visitors will often comment that a unit seems “powerful” when it becomes loud at a very low (by the numbers) setting of the Volume control. To me this is similar to an automobile with an aggressive accelerator. While the car seems to jump away at an intersection and this might be very appealing to some, for me this sort of control characteristic makes parking difficult.

As a generality I notice that high end equipment tends to have a Volume control characteristic similar to your current experience. Low end equipment tends to have an aggressive characteristic at the lower end. Even though the low end end equipment is “loud” by 9 o’clock, it does not get much louder above. High end equipment does not get “loud” until higher control setting and is much easier to control at low levels.

Over the years there were numerous comments that SONOS units were difficult to control at low levels. It seems that SONOS has responded to these comments.

Clearly Sonos needs to go up to eleven. 

I appreciate all the expeditious replies folks,

So I have slept on this now and a new day is upon us. I would like to take a moment and extend my comments with another brief post. System component integration and response times appear much better today. The volume scale is the same as at first install however the sound quality is very good. So aside from me having to reset any volume restrictions I had in place on certain zones, I can accept this as the new normal.

My Play 5’s still do not reach their prior potential and This is very disappointing as the sound quality and power of the 5’s has always been truly amazing. The Play 5’s have held top spot in my system for years and these have been my go to for cranking up the thunder in many times passed. 

It is probably fair to note that I have a large home with many smart features integrated over the years, Lighting, Cameras, monitoring, security,  etc… automation abound. Sonos has been a staple part of my home for me since the beginning - probably 15 years or better now - truly an “Old Friend”. I have 12 zones and multiple TV’s set up, containing Amps, 1’s, 3’s; 5’s, subs, base’s, bar’s, etc. (No Legacy items remain in this system). I wont say I haven’t had my share of issues over the years with most if not all the systems I utilize, but generally a brief interlude of trouble shooting or a simple system reset, can source the issue or conflict quickly. I will say that the last 2 years or more have presented virtually no issues I can recollect, seamless existence, so that in mind, perhaps this insane upgrade/ integration yesterday amplified my agitation some. 

For years I have Loved Sonos completely, it has been a proven source of relaxation, stress relief, and pure enjoyment daily, not to mention the absolute best system that has been available to us all, even today. I do feel I can get to a point of acceptance and possible beyond satisfaction again - But take serious heed in the fact that In NO way have you blown my hair back this past year as you have so many times in the past.

I do fear you have begun to fall out of touch with your base of late.

To  the Sonos Community I simply say thank you for your acknowledgements and replies. Keep them coming the only way great companies stay on top is by constant assessment of the products and the consumers that use them.

To Sonos I would say the following are my top suggestions - in no particular order and simply a consumer’s opinion, so take it for what you think its worth - except #3 take that one very seriously lol.

1. Before you make a monumental decision (like this most recent roll-out) spend MUCH more time talking to your base. Get some feed back. 
2. Slow down your upgrade matrix and announce new products further in advance. 
3. Please…. Design, build, and market a set of very high quality Sonos headphones. The practicality of these would be vast. From non-invasive TV viewing to private audio enjoyment on many occasions……..and everything in between.
4. I suggest all components come as a 2 version option. Both with or without the privacy invasion of a microphone for voice commands. Personally I will never install a component in my home with a microphone. The convenience of voice command will never be worth the privacy risks. 

Cheers to y’all and have a Stellar weekend.

Less dissatisfied,

David Smith

Are you implying upgrading to Version 11?   I am currently running 11.1 

Sorry. Tongue in cheek. 

https://en.wikipedia.org/wiki/Up_to_eleven

Just to respond to your original woes, do you happen to reserve fixed IP addresses for all your Sonos units (and control devices too) in your router? It should avoid the possibility of IP conflicts, of which many of the observations in your original post are symptomatic.

Yes sir, every device in my home is given a fix IP address and then documented on an spreadsheet for trouble shooting purposes.