Lenovo Tab E10 Android 8.1.0 32Gb

Question

I am unable to run the SONOS app on a new Lenovo Tab E10 Android 8.1.0 32Gb. It has installed, it crashes everytime you open the app. I have the SONOS app installed on other tablets no problem and the SONOS system all works fine - I checked on the google play site there are a few comments with similar experiences with this tablet https://www.which.co.uk/reviews/tablets/lenovo-tab-e10  Anyone any clues? Pretty annoyed as we were forced by SONOS updates to ditch the CR100's I used to use  - trouble free for many years ....!!

Jeff S · Answer

I am unable to run the SONOS app on a new Lenovo Tab E10 Android 8.1.0 32Gb. It has installed, it crashes everytime you open the app. I have the SONOS app installed on other tablets no problem and the SONOS system all works fine - I checked on the google play site there are a few comments with similar experiences with this tablet https://www.which.co.uk/reviews/tablets/lenovo-tab-e10 Anyone any clues? Pretty annoyed as we were forced by SONOS updates to ditch the CR100's I used to use - trouble free for many years ....!!

Hi SteveC2017,

Please try uninstalling the Sonos app from your tablet, then download it new from the app store. Also, make sure your tablet is connecting to your main wireless network. If it connects through a 5 ghz connection, see if you have better luck connecting over a 2.4 ghz connection instead.

If you're still unable to get the app to load, please reach out to our phone team who can take over troubleshooting. You can find our phone number and hours in your region here.

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