Virtuoso

Latest Update for S1?.

Forum|Forum|4 years ago
July 25, 2022
16 replies
1332 views

Hello all, within the last week my app has pinged up there is a new update (even though auto update is turned off).

What exactly does the new update address?, has anyone updated yet.

It's also really annoying the certain settings are now "ghosted out", just because it's sniffed an update.

Is there any way to stop this happening in the future (blocking access at the router etc?).

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Airgetlam

Usually, items ‘greyed out’ means that there’s some sort of version mismatch between the software running on the speakers, and the software running on the controller device.

Bruce

M

Mdawgson

Lyricist II

Interesting. It is weird that the app cannot even send a diagnostics report though. I wonder what would cause that?

M

Mdawgson

Lyricist II

So, I’m having problems with the S1 app. Worked fine until the s1 app updated 2 weeks ago.

All the bottom control menu went grey and the App doesn’t appear to be able to see the internet.

It can see my Play1 and my Connect Amp. But I cannot send a diagnostics report. Called Sonos support and they had my running around for over an hour unplugging and re plugging devices, using Ethernet connections etc. but it is the app.

Dear @sonos please fix the bug in the app.

Currently running an iPhone 7, all updated on IOS 15.6.

Assuming each one of your Sonos devices are showing in ‘About My System’ as running on v11.5 (build 571231030), then perhaps try resetting the S1 App from ‘Settings/App Preferences’ and connecting back to the ‘existing’ Sonos system and see if that fixes it.

Yes, we tried that. And reset the app. No difference.

Airgetlam

Not being able to send a diagnostic is pretty good evidence of some sort of network issue. Common fixes are removal of virus protection (temporarily) , VPNs or office imposed network setups, or even just issues with something in the router. At the very least, I’d suggest a simple reboot of your router, followed by a reboot of the Sonos devices, just to force them all to have ‘clean’ versions of the running software.

Bruce

K

KeithmacAuthor

Virtuoso

I've got another Sonos One coming and after that has been installed I can hopefully lock it all down and call it done.

M

Mdawgson

Lyricist II

Not being able to send a diagnostic is pretty good evidence of some sort of network issue. Common fixes are removal of virus protection (temporarily) , VPNs or office imposed network setups, or even just issues with something in the router. At the very least, I’d suggest a simple reboot of your router, followed by a reboot of the Sonos devices, just to force them all to have ‘clean’ versions of the running software.

I will give it a go

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