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rydiab
Contributor I
Oct 24, 2018 7:00 PM UTC

Keyboard media keys (play/pause) no longer work since Mojave

I installed Mojave yesterday and since then, the media keys on my Apple keyboard no longer control Sonos. They open iTunes.

Previously, if iTunes was open, these keys would always default to operating iTunes, but all I needed to do was close iTunes, and if the Sonos app was open, these keys would control Sonos instead.

Now with Mojave, they only control iTunes. Has anyone else run into this? Anyone have any workarounds or ideas? I've searched both Sonos and Apple forums but can't figure out a solution.
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6 replies

Claire_2
Lyricist I
Oct 26, 2018 1:39 PM UTC
I have the exact same issue and it's driving me mad! I use it so much and I keep forgetting that it doesn't work leading to rage when I try to pause and the iMac starts playing something else from Safari or iTunes!

Please someone take pity and suggest something that can sort this 😃
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joshkarp
Contributor I
Oct 26, 2018 6:47 PM UTC
I have "half of a fix". If you add Sonos to the list of apps that are allowed to control your computer, the play/pause media key works (at least on my 13" MacBook Pro with Touch Bar). The FF and Rewind buttons still don't do anything though.

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matta3479
Lyricist I
Nov 12, 2018 3:16 PM UTC
Same problem here. I spoke with Apple and they were not a lot of help. So frustrating.
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KatCos
Lyricist I
Feb 2, 2019 4:33 AM UTC
Has anyone found a resolution to this? I recently upgraded to Mojave and am seriously irritated!
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kitnikk
Lyricist I
Feb 23, 2019 3:20 AM UTC
i just updated my sonos app right now and my mac keyboard is able to control the pause/forward/backward(f7,f8,f9) functions again.
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nk9
Lyricist III
Mar 8, 2019 10:25 AM UTC
I have "half of a fix". If you add Sonos to the list of apps that are allowed to control your computer, the play/pause media key works (at least on my 13" MacBook Pro with Touch Bar). The FF and Rewind buttons still don't do anything though.

This solution fixed all the keys for me, thanks. You just need to make sure you restart the Sonos app after giving it permission by checking the checkbox.

I'm on Mojave 10.14.3 with Sonos 10.0.
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