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Big_Mo
Contributor I
August 7, 2015

iTunes playlists are not showing in Imported Playlists

  • August 7, 2015
  • 6 replies
  • 1443 views
Recently none of my iTunes playlists are imported into Sonos. All music tracks have been imported but not the playlists. All music and iTunes data are in My Music folder. Can someone help?
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    6 replies

    Josh D
    Josh D
    Virtuoso
    August 7, 2015
    Have you updated your controller and system to 5.4?
    - SONOS user since 4th September 2010 - Report innapropriate posts using the flag in the bottom right of the post
    Barry CE
    Barry CE
    Retired Sonos Staff
    August 7, 2015
    Hey Big_Mo, Josh has the best suggestion.

    iTunes had a major update at the end of June which changed the file Sonos would read to pick up your playlists. That was resolved in the latest 5.4 update.

    If you are actually on 5.4, be sure to re-add your library by removing it from Manage > Music library settings.

    Then re-add your music library.

    If that doesn't solve it, please tell us where your iTunes is storing the music library, you may have a certain XML file missing from the location where Sonos is looking for your music 😉
    I work for Sonos but the views expressed here are provided at my own time and leisure.
      Josh D
      Josh D
      Virtuoso
      August 7, 2015
      If that doesn't solve it, please tell us where your iTunes is storing the music library, you may have a certain XML file missing from the location where Sonos is looking for your music ;)

      In that case you would go to iTunes Settings > Advanced > Share iTunes Library XML with others.
      - SONOS user since 4th September 2010 - Report innapropriate posts using the flag in the bottom right of the post
        symosh
        Contributor I
        August 9, 2015
        Hello: I have the same issue. I had upgraded to 5.4 (On Mac, Yosemite) and then lost all of the preferences settings in Sonos. Hence, could not update my playlists.

        I tried a number of fixes, and eventually uninstalled and went back to 5.3. Now I have all of the preferences, but my iTunes playlists have disappeared, with Sonos controller telling me that there are no selections are available...

        Ideas? The XML file is in the appropriate location.
        The folders are all there, just no playlists...
        Regards,
        Barry CE
        Barry CE
        Retired Sonos Staff
        August 9, 2015
        Hey symosh,

        In 5.3 there was an issue where iTunes 12.2 has changed the library XML files so Sonos couldn't read the playlists, an issue fixed in 5.4

        If the library options were 'greyed out', it may be because your Sonos software on the Mac was a later version than your Sonos system. You will have all your options if you update your players to the latest version as well.
        I work for Sonos but the views expressed here are provided at my own time and leisure.
        drtoole
        Lyricist I
        October 2, 2016
        Same problem sine I upgraded here. Don't want to remove my whole music collection...way forward?
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