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jgdoherty
Contributor I
Jun 25, 2018 3:02 PM UTC
Answered

Issues with Sonos app connectivity, keeps dropping connection.

I recently set up two Sonos connects to control my existing home speaker system. I have already had lots of issues with my WiFi so we have multiple WiFi networks throughout our home to have everyone on a good connection. However when it comes to Sonos it appears to only be able to be on one WiFi network. The network doesn’t reach either connect with that great of a signal. The problem arises that while I’m walking around my house the app seems to lose connection or can’t find the system.

So my question is would it be better to buy a boost or is this a WiFi networking problem that I need to fix with wireless access points? Also would wiring one of the connects help this?
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ratty
rattyAnswer
Jun 25, 2018 3:22 PM UTC
Are your 'multiple WiFi networks' based around a number of routers? If so, and they're still acting as routers, your network is being broken into multiple segments (subnets). Sonos controllers and players need to inhabit the same subnet.

Modern routers often have a 'bridge' or 'access point' mode available in the configuration. That's what you should use.
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5 replies

ratty
rattyAnswer
Jun 25, 2018 3:22 PM UTC
Are your 'multiple WiFi networks' based around a number of routers? If so, and they're still acting as routers, your network is being broken into multiple segments (subnets). Sonos controllers and players need to inhabit the same subnet.

Modern routers often have a 'bridge' or 'access point' mode available in the configuration. That's what you should use.
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    jgdohertyAuthor
    Contributor I
    Jun 25, 2018 4:48 PM UTC
    Okay so you’re saying I should bridge the current multiple router set up I have?
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    ratty
    ratty
    Jun 25, 2018 4:51 PM UTC
    Unless you actually want to have multiple subnets for some reason then, yes, you should put the additional routers into bridge mode. Obviously the primary gateway router to the internet doesn't change.
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      jgdohertyAuthor
      Contributor I
      Jun 25, 2018 5:39 PM UTC
      Okay thanks I’ll give that a try
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      floatograph
      Contributor I
      Jan 13, 2019 3:55 PM UTC
      I have the same issue and use Google WiFi system, how can I correct it?

      Thanks
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