Issues using two S1 controllers in one household

Forum|Forum|5 years ago
March 24, 2021
12 replies
307 views

I’ve been successfully using the S1 app for a couple of years to control my Play:5 but after adding a Play:3 I want both me and my wife to be able to control the speakers. My wife downloaded the S1 app and can use it fine but ever since she did I keep getting a message in my S1 app that it can’t connect to Sonos and no speakers are visible. It clears when she moves out of wifi range then i can control the speakers again.

I always understood two people could have the S1 app in the same household and control the same speakers. Is this not the case? This is a showstopper for us if we can’t get it to work for both of us.

Thanks

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Best answer by Corry P

Hi @Venusi74

Welcome to the Sonos Community!

This is a weird one, no doubt. But as @John B stated, you can use multiple controllers on one system.

Please uninstall the Sonos app from your phone, reinstall it and test. If that hasn’t fixed the problem, please reset your phone’s network settings (this will erase all known WiFis from it’s memory), reconnect to your WiFi and test again.

To Reset your Network Settings: Tap Settings (iPhone settings) > General > Reset > Reset Network Settings. This resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

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Venusi74Author

Contributor I

@Venusi74

Did that help? If so, could you please mark the best answer?

Not sure how to mark the best answer but in my case I uninstalled and re-installed the app then added a Symfonisk lamp to my system a couple of days later and since then I’ve not had the issue so touch wood it’s now sorted itself out!

Just going through a change of ISP now so I’ve no doubt that will cause more fun in the coming days. Thanks all for your suggestions. :)

Corry P

Sonos Staff

@Venusi74

Apologies - my mistake. You couldn’t mark best answer as the topic had been converted to a conversation. Fixed now.

Glad to hear things are working better now!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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