Contributor I

Issues in Google Play Music with speaker connection

Forum|Forum|12 years ago
September 9, 2014
14 replies
663 views

Hello Sonos community,

I have an issue with connecting Sonos speakers directly from the Google Play Music app (not the Sonos app). Sometimes after I connect a Sonos speaker I get the message that music can not be played. I then need to disconnect and connect again (and sometimes do this a third time). Only after this second or third try it works and streaming starts. Do you know this issue and can you help?

I am using Samsung Galaxy Tab (Android) and all apps have the latest updates. I have Sonos bridge, Playbar and Play:1. Issue shows up for both speakers. Sonos Net is on channel 6 and router on channel 11. Connecting the speakers with Sonos app e.g. for radio works without issues.

Best regards
Wolfram

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Show previous replies

R

RDog

Enthusiast II

And again:

Diagnostics: 4068744

R

RDog

Enthusiast II

Another instance; in this example, I've simply clicked on the track repeat icon prior to the playing track finishing, and when it comes time to repeat the track I get, "Couldn't play the track that you requested.".

Diagnostics: 4068765

Fear not, I shall not keep posting DIagnostics for this bug every time it manifests, but the frequency with which I'm experiencing this problem should illustrate how unusable the GPM / Sonos integration has become. GPM integration was the sole reason I bought a slug of Sonos kit earlier this year, and it worked flawlessly for a while. Now, it's a shambles.

I've changed nothing at my end, so it's over to you folks. Are you on the case with this?

Thanks!

M

mha

Contributor I

Did anyone ever figure out this problem? I just started getting the same problem. Things had been fine for a couple of years.