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Wolfram_1
Contributor I
Sep 9, 2014 11:56 AM UTC

Issues in Google Play Music with speaker connection

Hello Sonos community,

I have an issue with connecting Sonos speakers directly from the Google Play Music app (not the Sonos app). Sometimes after I connect a Sonos speaker I get the message that music can not be played. I then need to disconnect and connect again (and sometimes do this a third time). Only after this second or third try it works and streaming starts. Do you know this issue and can you help?

I am using Samsung Galaxy Tab (Android) and all apps have the latest updates. I have Sonos bridge, Playbar and Play:1. Issue shows up for both speakers. Sonos Net is on channel 6 and router on channel 11. Connecting the speakers with Sonos app e.g. for radio works without issues.

Best regards
Wolfram
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      14 replies

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      RDog
      Enthusiast II
      Oct 13, 2014 5:47 PM UTC
      And again:

      Diagnostics: 4068744
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      RDog
      Enthusiast II
      Oct 13, 2014 6:00 PM UTC
      Another instance; in this example, I've simply clicked on the track repeat icon prior to the playing track finishing, and when it comes time to repeat the track I get, "Couldn't play the track that you requested.".

      Diagnostics: 4068765

      Fear not, I shall not keep posting DIagnostics for this bug every time it manifests, but the frequency with which I'm experiencing this problem should illustrate how unusable the GPM / Sonos integration has become. GPM integration was the sole reason I bought a slug of Sonos kit earlier this year, and it worked flawlessly for a while. Now, it's a shambles.

      I've changed nothing at my end, so it's over to you folks. Are you on the case with this?

      Thanks!
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      mha
      Contributor I
      Apr 6, 2017 5:16 PM UTC
      Did anyone ever figure out this problem? I just started getting the same problem. Things had been fine for a couple of years.
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      Tyler M
      Tyler M
      Retired Sonos Staff
      Apr 13, 2017 9:54 PM UTC
      Did anyone ever figure out this problem? I just started getting the same problem. Things had been fine for a couple of years.

      Hey mha, we have replied to one of your other threads. You can find that thread here.
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