Skip to main content
cshinn66
Contributor I
March 30, 2020
Answered

iPort XPress Setup Problem - No Sonos players found

  • March 30, 2020
  • 17 replies
  • 1756 views

I’m setting up my 1st iPort XPress. I get it connected to my Wifi. The next step is “Choose your Sonos”. I get the error “No Sonos players found”. I can then switch over to my Sonos app and see all of my Sonos components. 

 

Any ideas?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by smtron11

The reply from iPort is:

We have become aware that Sonos just did an update on their platform which has caused some xPRESS keypads to no longer control the devices they were bound to.  In order to resolve this concern, please do the following:

 1. Fully charge your xPRESS keypad until the LED indictor turns green.
 2. Conduct a firmware update on the xPRESS keypads by simultaneously holding down the Play/Pause and Volume UP keys for 12 seconds until the LED begin to flash purple.
 3. Wait until the firmware update is complete as indicated by a flashing while LED, then test the keypad for Sonos control.

17 replies

Chris
Chris
Lead Maestro
March 30, 2020

I think Iport has a support chat they may be able to find if some kind of issue with iport

https://danainnovationsupport.zendesk.com/hc/en-us/categories/200366905-iPort/

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
MikaelTerpPaulsen
Lyricist I
April 10, 2020

I have the same issue… Any idears

smtron11
Lyricist II
April 10, 2020

 

I have the same issue!

Chris
Chris
Lead Maestro
April 10, 2020

I would contact Iport as there must be an issue currently with them

https://danainnovationsupport.zendesk.com/hc/en-us/requests/new or chat I posted above.

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Smartsol
    Lyricist I
    April 10, 2020

    I have the same issue!

    Chris
    Chris
    Lead Maestro
    April 10, 2020

    same best way to get answer - with iport.  Hopefully someone posts here that actually speaks to iport and lets everyone know what is happening on their end.

    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    smtron11Answer
    Lyricist II
    April 10, 2020

    The reply from iPort is:

    We have become aware that Sonos just did an update on their platform which has caused some xPRESS keypads to no longer control the devices they were bound to.  In order to resolve this concern, please do the following:

     1. Fully charge your xPRESS keypad until the LED indictor turns green.
     2. Conduct a firmware update on the xPRESS keypads by simultaneously holding down the Play/Pause and Volume UP keys for 12 seconds until the LED begin to flash purple.
     3. Wait until the firmware update is complete as indicated by a flashing while LED, then test the keypad for Sonos control.

      achtmark66
      Lyricist I
      April 10, 2020

      Hi, I’m setting up my iPort XPress. I get it connected to my Wifi. The next step is “Choose your Sonos”. I get the error “No Sonos players found”. I can then switch over to my Sonos app and see all of my Sonos components. In order to resolve this concern, I do the following:

       1. Fully charge your xPRESS keypad until the LED indictor turns green - OK

       2. Conduct a firmware update on the xPRESS keypads by simultaneously holding down the Play/Pause and Volume UP keys for 12 seconds until the LED begin to flash purple - nothing happens

       3. Holding down the Next Track Button and Volume UP keys for 12 seconds the LED lights purple    up only once and then flash white
       
      Afterwards I keep getting the error “No Sonos players found” :(

      Ask for your help with the firmware update. Thanks.

      BR, Achtmark

      Buckskin
      Lyricist II
      April 10, 2020

      The reply from iPort is:

      We have become aware that Sonos just did an update on their platform which has caused some xPRESS keypads to no longer control the devices they were bound to.  In order to resolve this concern, please do the following:

       1. Fully charge your xPRESS keypad until the LED indictor turns green.
       2. Conduct a firmware update on the xPRESS keypads by simultaneously holding down the Play/Pause and Volume UP keys for 12 seconds until the LED begin to flash purple.
       3. Wait until the firmware update is complete as indicated by a flashing while LED, then test the keypad for Sonos control.

      Firmware reload is accomplished by pressing the play/pause and volume DOWN buttons.

       

       

      achtmark66
      Lyricist I
      April 10, 2020

      Thanks :) i could select the Sonos players -pairing successful

      But it does not work correctly - play/pause or any other function does not work on the iport. In the sport app the device can be selected on the second try, scene setting or favorites does not work either.

      What happened?

      Show more replies
      Terms & ConditionsAccessibility statement